Kimsue Chin-Clennon
Stratford,CT
Summary
Knowledgeable Certified Medical Assistant with exceptional background over 5+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant Lead
Griffin Faculty Physicians
Shelton, CT
09.2018 - Current
- Ensure patient medical history and insurance coverage are verified, accurately record patient vital signs, and attentively address any concerns to communicate with the physician effectively
- Prepare and administer vaccines using intramuscular, intradermal, and subcutaneous routes.
- Provide training to both staff and students on clinical and administrative procedures.
- Order supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
- Use EHR system and respond to stats in a timely manner
- Ensure quality control of machines and laboratory tests while also conducting audits to uphold high standards of quality control
- Properly collect and prepare laboratory samples, and accurately communicate laboratory results to patients
- Conduct a variety of tests, including Covid, urinalysis, rapid strep, urine hCG, glucose, influenza, and ECGs
- Conduct diverse office tasks, such as patient referrals, call backs, phone triage, prescription refills, and handling prior authorizations.
- Educate patients about health maintenance activities such as diet modification, exercise programs, smoking cessation advice.
Technical Support Representative -Level 3
Cablevision(Altice)
Shelton, CT
10.2008 - 11.2016
- Used remote login tools to assist clients with technical and product questions.
- Documented all activities related to technical support including processes, updates, changes made.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Used ticket database, customer's database, and troubleshooting software programs to record data and created notations in customer's account records
- Audited credit reports for compliance accuracy and provided feedback to supervisors and managers for coaching call center peers.
- Participated in special projects as assigned by management team.
- Consistently provided excellent customer service, with proven high-quality scores and high customer survey rating.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Assisted customer in understanding products, components and systems using technical demonstration.
Department Supervisor
Home Depot
Fairfield, CT
07.1999 - 02.2009
- Analyzed sales plan with associates and generated leads to increase store profits
- Prioritized work loads to meet all deadlines
- Performed associates assessment reviews and awarded associates accordingly
- Delegated duties to workers, coached and developed associate skills
- Ensured customer concerns are solved effectively and promptly
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured compliance with all safety regulations across the department.
- Obtained and managed resources so that work goals are accomplished on time and within budget
- Trained new associates on how to use the computer software program
- Developed new strategies to reduce inventory loss.
- Taught junior employees proactive strategies to meet operational and sales goals.
Education
Diploma - Medical Assistant
Porter and Chester Institute of Stratford
07.2018
Associates - Computer Information Systems
Housatonic Community College
01.2008
Skills
- Medical office experience
- Technical Support
- CPR and First Aid Certified (5 years)
- OSHA and HIPPA Training
- Vital Signs
- EMR Systems
- Laboratory Experience
- Software Troubleshooting
- Medical terminology
- Microsoft Office
- Venipuncture
- Primary care
- Experience Administering Injections
- Phone triage
- Specimen collection / processing
- Vital Sign Monitoring
- Medical Terminology
- Inventory Management
- Privacy and Confidentiality
- Data Entry
- Patient-Focused Care
- Patient Scheduling
- Certified in Basic Life Support (BLS)
- Restocking Lab Supplies
- Electrocardiography (EKG)
Certification
- Registered Medical Assistant (RMA)
- American Medical Technologist
- CPR Certification
Awards
National Technical Honor Society 2018
Accomplishments
- National Technical Honor Society 2018
- Song writer / Singer
- Customer servicer awards
Timeline
Registered Medical Assistant Lead
Griffin Faculty Physicians
09.2018 - Current
Technical Support Representative -Level 3
Cablevision(Altice)
10.2008 - 11.2016
Department Supervisor
Home Depot
07.1999 - 02.2009
Diploma - Medical Assistant
Porter and Chester Institute of Stratford
Associates - Computer Information Systems
Housatonic Community College
Similar Profiles
Jailene PellotJailene Pellot
Medical Assistant at Griffin Faculty PhysiciansMedical Assistant at Griffin Faculty Physicians
Vanessa AponteVanessa Aponte
Medical Assistant at Griffin Faculty PhysiciansMedical Assistant at Griffin Faculty Physicians
Genevieve QuinonesGenevieve Quinones
Surgical Scheduler at Griffin Faculty Physicians ElectrophysiologySurgical Scheduler at Griffin Faculty Physicians Electrophysiology
Aurora PageAurora Page
Medical Receptionist at Griffin Faculty PhysiciansMedical Receptionist at Griffin Faculty Physicians
Phinehas ClearyPhinehas Cleary
Homeroom Foreign Teacher at OKIKI KindergartenHomeroom Foreign Teacher at OKIKI Kindergarten