Kimvatta Eggleston
Not Specified,GA
Summary
Professional production specialist with strong focus on team collaboration and achieving results. Skilled in overseeing production processes, optimizing workflows, and ensuring quality standards. Reliable and adaptable, effectively managing resources and fostering productive work environment. Expertise in safety protocols, inventory management, and process improvement.
Results-driven production professional with focus on meeting high standards and delivering measurable outcomes. Known for effective team collaboration and adaptability in dynamic settings. Expertise in process optimization and quality control, ensuring reliable, high-quality production.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Production Supervisor
Material In Motion
12.2017 - 12.2024
- Supervised a team of 75 production associates, ensuring daily production targets were consistently achieved
- Implemented process improvements that increased production efficiency by 15% and reduced machine downtime by 10%
- Monitored product quality and enforced safety protocols, resulting in a 30% reduction in safety incidents
- Conducted performance evaluations and provided training, leading to improved team productivity and morale
- Collaborated with maintenance and quality assurance teams to address equipment issues and maintain production flow
- Key Achievements:
- Zero recordable injuries YoY, resulting in no downtime for employees under my supervision
- Developed a cross-training program, enhancing team flexibility and reducing labor shortages during peak demand
Sales Specialist
Stray Forest
04.2013 - 06.2017
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
Customer Service Representative Manager
Abc Academy
04.2009 - 08.2013
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Championed company values by modeling exceptional customer service skills both internally and externally.
- Increased customer retention rates through proactive outreach efforts and personalized followups.
- Conducted regular performance reviews, providing constructive feedback and coaching to drive professional growth.
- Implemented feedback loops for continuous improvement of customer support processes and policies.
- Oversaw the recruitment, selection, onboarding, and training of new hires to maintain a high-performing team dynamic.
- Supervised 5 customer service rep in providing excellent customer service to callers requiring assistance for online learning.
Education
Bachelor of Science - Education
Troy University
Dothan, AL01-2016
Associate of Applied Science - Early Childhood Education
Wallace Community College
Dothan, AL01-2012
Skills
- Quality control
- Client relations
- Call center management
- Continuous improvement
- Customer service and care
- Workforce planning
- Production management
- Upselling and cross selling
- Complaint handling
- Email management
- Relationship selling
- Materials handling
- Social media monitoring
- Call center operations
- Production and processing
Certification
- Child Development Association (CDA) Preschool Certification
- Center Director License (Georgia)
- First Aid & CPR Certified
Timeline
Production Supervisor
Material In Motion
12.2017 - 12.2024
Sales Specialist
Stray Forest
04.2013 - 06.2017
Customer Service Representative Manager
Abc Academy
04.2009 - 08.2013
Bachelor of Science - Education
Troy University
Associate of Applied Science - Early Childhood Education
Wallace Community College
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