Kimyata Felton

• Have an opportunity make a lasting impact on student lives. Deliver quality one on one tutoring services to assign students using beyond basics curriculum.
• Collaborate with site leaders to implement to individuals physical and mental EIP records. Maintain accurate records
• Interface with the Site leaders to schedule appointments and follow up
• Screen and Record Medical History and Record
• Assessment for vitals, screening, audio hearing/ eye screening

• Multitask computer training
• Microsoft Hands on training 40wpm, customer service skills
• Pallet Jack, face front, scann products, stock
• Merchandising, inventory selection and visual display techniques.
• Advised client base of new products and seasonal fashions to increase store sales.
• Acknowledged, interact with business project base customers and residential
• Helped customers locate products and checked store system for merchandise at other sites.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Prepared merchandise for sales floor by pricing or tagging.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to build rapport and loyalty.

• Prepare Food to be served and render POS check in and out
• Professional, friendly, and helpful managing food and drinks efficiently
• Work well in Team environment

• Mail Delivery and Packages
• Amazon Delivery
• Pre Inspection and Post Inspection Safety and Handling observation

• Veteran assessment and determination to schedule a community provider
• Vamc benefits utilized referral for community provider specialist.
• Multitask different platforms care Radius, Microsoft Word, Excel, Skype Duo Screens
• Proficient typing skills
• Insurance billing, filing, and reimbursement procedures
• Ability to monitor and resolve issues with insurance aging and patient account aging.

Managed inbound call center operations, efficiently receiving and addressing 70-80 customer inquiries daily

Managed inbound billing inquiries regarding appliance service plans and energy-saving budget options. Facilitated discussions on moving, transfer, and stop billing processes. Provided guidance on appliance service plans to optimize customer satisfaction.

First call resolution achieved

Notes compiled following call

• Vital Signs-XRAYS, EKG's
• Medical Billing and Coding
• Patient Scheduling, Check In/Out Procedures.

• Review pharmacy benefits with patients
• Processed prior a authorizations for medical review.