Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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Kimyatta Burrell

Kimyatta Burrell

Fort Worth,TX

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Self-motivated [Job Title] brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Outgoing [Job Title] with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Overview

27
27
years of professional experience

Work History

Customer Service Manager

American Airlines
02.2008 - Current
  • Coordinate training and demonstration of new software to improve situational awareness in the Integrated
  • Operations Control Center (IOC)
  • Outline and document existing processes to assist with operation guidelines to improve communication across working groups
  • Selected User Acceptance Tester for new application to validate customer data and operation scenarios
  • Documented Use cases, test cases and defects in Rally Software as part of a User Acceptance Testing group
  • Developed training documentation and manuals as part of a software implementation and application launch in the IOC
  • Contributed to IOC floor layout to improve communication across working user groups i.e., Operations

International Manager

US Airways
09.2007 - 02.2008
  • Planned and coordinated operations for assigned shift at the International Ticket Counter and Re-check Area
  • Maximized operational conditions with proactive problem solving to ensure On-Time performance

Tower Customer Service Supervisor/Customer Care Coordinator

US Airways
07.2004 - 08.2007
  • Responsible for coordinating with the Operational Control Center in Pittsburgh, PA regarding system issues affecting customers
  • Instrumental in the initial development and training of personnel for the Philadelphia Passenger Operation
  • Coordinator Center (POC)
  • Assisted in the establishment of International POC procedures (1st in the entire system)

Customer Service Agent/Supervisor

US Airways
10.1996 - 07.2004
  • Supervised daily activity at Domestic Ticket Counter catering to customers and US Airways personnel
  • Responsible for revenue and daily operations of inbound and outbound flights
  • Assisted with passenger issues during daily operations at the station

Education

Secretarial Certificate -

Goldey-Beacom College
Wilmington, DE
1992

High School Diploma - undefined

William Penn High School
New Castle, DE
1991

Skills

  • Extensive experience working with clients demonstrating excellent interpersonal skills
  • Leadership experience with diverse groups of people
  • Accustomed to completing tasks with little to no supervision
  • Consistent record of achievement in communication and organization
  • Business process definition and process improvement
  • Leadership
  • Issue Resolution
  • Customer Service
  • Managing Operations and Efficiency
  • Verbal and Written Communication
  • Customer Experience Management
  • Time Management
  • Personnel Training and Development
  • Effective Workflow Management
  • Process Improvement

Accomplishments

  • Won Chairman's award in 2022.
  • Collaborated with team of six in the development of OMS (Operational Management System.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Customer Service Manager

American Airlines
02.2008 - Current

International Manager

US Airways
09.2007 - 02.2008

Tower Customer Service Supervisor/Customer Care Coordinator

US Airways
07.2004 - 08.2007

Customer Service Agent/Supervisor

US Airways
10.1996 - 07.2004

Secretarial Certificate -

Goldey-Beacom College

High School Diploma - undefined

William Penn High School
Kimyatta Burrell