Grace Kim
Sunnyvale,CA
Summary
Organized and self-motivated process and hardware engineer with 7.5+ years of experience in semiconductor industry. Demonstrated expertise in hardware, process as well as project management with excellent communication and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Global Product Support Engineer
Applied Materials
10.2023 - Current
- Drove continuous improvement culture in Chemical Mechanical Polishing (CMP) engineering to provide clear product design standards, improve manufacturability through enhanced documentation and reduce engineering cycle time.
- Tested completed and developing projects for functionality and implemented changes to production methods to rectify issues in final products.
- Consulted with marketing department about product upgrades and failures in service and discussed methods for remediation.
- Identified new ideas, products and/or features that improved customer satisfaction, reduced costs and kept product line in forefront of industry.
- Developed and maintained technical procedures and Best Known Methods (BKMs) for first-in-kind product service
Account Technologist
Applied Materials
07.2022 - 09.2023
- Successfully ran multiple Chemical Mechanical Polishing (CMP) process demos by collaborating with multidisciplinary team of global product marketing, system engineer, process engineer, metrology engineer, and implemented new application and technology to meet customer's future requirements and leading edge technology
- Communicated with customer and process support engineers on weekly basis to manage agreed process roadmaps and present product development roadmap and latest strategies
- Defined and approved process support plans for system installation and warranty periods depending on product and process maturity, implemented continuous improvement plan (CIP), and provided on-site support for setup
Technical Product Support Engineer
Applied Materials
05.2020 - 07.2022
- Integrated and tested new 300mm Chemical Mechanical Polishing (CMP) platform and achieved system-level performance and validated functionality
- Provided test plans to manufacturing and contributed to establish best known methods by communicating technical information with team to improve design and testing procedures
- Led team of process engineers, software engineers, and systems engineers in new platform introduction project at customer site and performed on-site facilitation, system installation, functionality validation, trained field support engineer team and customers
- Proactively collaborated with global product support team and new product manufacturing engineer team and provided prompt resolution to field and drove customer escalation down to zero
Field Support Engineer
Applied Materials
12.2018 - 05.2020
- Successfully introduced first in kind system to customer factory and completed multiple onsite system installations and legacy type conversions of 300mm Chemical Mechanical Polishing (CMP) systems; Reflexion Desica, Reflexion LK, and Reflexion LK Prime
- Delivered high level technical support for troubleshooting, examined faulty components, interpreted logs, analyzed user feedback, and maintained operational and production efficiency by minimized system down-time
- Supported and led team by establishing proactive communication with technicians, customers, business unit, and teammates and received multiple recognitions from company and customer sites
Global Installation Engineer
Applied Materials
06.2015 - 11.2018
- Installed equipment and performed reliability testing of 300mm Chemical Mechanical Polishing (CMP) systems, Reflexion LK, Reflexion LK Prime to validate its productivity at various customer factories at multiple locations in Korea, Japan, China, Taiwan, Singapore, France, and United States
- Trained system users of appropriate actions to correct malfunctions and implemented new system features and contributed to red-lining operation procedures
- Managed cycle time improvement project and product quality improvement project, and contributed to reducing product total cycle time by analyzing precise root cause of bottle-neck tasks and its frequency that exceed planned work hour in manufacturing and customer sites
Engineering Intern
ETAMAX Company
02.2014 - 01.2015
- Researched subject of Electric and Photic Properties of various types of LEDs, Internal Quantum Efficiency (IQE) droop, and thermal properties of chip-level LED and presented research paper of "Correlation between IQE and piezoelectric field of LED's" at Solid State Lighting conference
- Researched process of electro-deposition and etching on wafer with lithography equipment with photo resist at Suncheonhyang University
Education
Bachelor of Science - Electronics and Communication Engineering
Hanyang University
South Korea2015
Skills
- Data analysis
- Process implementation
- Materials preparation
- Self-motivated
- Team leadership
- Hardware evaluation
- Inspection reviews
- Interpersonal and written communication
Timeline
Global Product Support Engineer
Applied Materials
10.2023 - Current
Account Technologist
Applied Materials
07.2022 - 09.2023
Technical Product Support Engineer
Applied Materials
05.2020 - 07.2022
Field Support Engineer
Applied Materials
12.2018 - 05.2020
Global Installation Engineer
Applied Materials
06.2015 - 11.2018
Engineering Intern
ETAMAX Company
02.2014 - 01.2015
Bachelor of Science - Electronics and Communication Engineering
Hanyang University
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