Kimyunna Stafford
Clarksville
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
30
30
years of professional experience
Work History
Caregiver Attendant
VA Stipend Program
01.2015 - Current
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Increased patient mobility through physical therapy exercises and proper use of assistive devices.
- Assisted patients with daily living activities, promoting independence and dignity.
Customer Service Representative
Internal Revenue Service, IRS
01.2013 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Relocation
11.2006 - 01.2013
pregnancy and relocation with my husband in the military
Medical Assistant
Camp Home Healthcare Service
04.2006 - 11.2006
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
Unarmed Security Guard
Advanced Security
01.2002 - 03.2006
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
Medical leave
02.1999 - 11.2001
Pregnancy and Honorably Discharged from the Military
Petroleum Supply Specialist
United States Army
02.1994 - 02.1999
- Handled and transported fuel to vehicles and aircraft.
- Maintained accurate records of petroleum transactions, tracking volumes received, distributed, and consumed for financial reporting purposes.
- Assembled refueling systems and equipment and performed quality assurance.
- Tested fuel products and handled hazardous materials.
- Conducted regular audits of petroleum storage facilities, ensuring compliance with safety regulations and environmental standards.
- Supervised reception, storage and shipping of fuel.
- Inspected equipment, performed basic repairs and conducted scheduled maintenance actions.
- Coordinated logistics activities for transporting petroleum products between distribution centers and end-users/customers efficiently.
Education
Master of Science - Clinical Mental Health Counseling
Walden University
Clarksville09.2026
Master of Arts - Business Administration: Human Resources Mgt
American InterContinental University
Schaumburg, IL05.2010
Bachelor of Arts - Business Administration: Healthcare Management
American InterContinental University
Schaumburg, IL07.2009
Associate of Arts - Business Administration: Healthcare Administration
American InterContinental University
Schaumburg, IL02.2008
Skills
- Attention to Detail
- Critical Thinking
- Decision-Making
- Clear Communication
- Data Entry
- Documentation and Recordkeeping
- Business Administration
Timeline
Caregiver Attendant
VA Stipend Program
01.2015 - Current
Customer Service Representative
Internal Revenue Service, IRS
01.2013 - 01.2015
Relocation
11.2006 - 01.2013
Medical Assistant
Camp Home Healthcare Service
04.2006 - 11.2006
Unarmed Security Guard
Advanced Security
01.2002 - 03.2006
Medical leave
02.1999 - 11.2001
Petroleum Supply Specialist
United States Army
02.1994 - 02.1999
Master of Science - Clinical Mental Health Counseling
Walden University
Master of Arts - Business Administration: Human Resources Mgt
American InterContinental University
Bachelor of Arts - Business Administration: Healthcare Management
American InterContinental University
Associate of Arts - Business Administration: Healthcare Administration
American InterContinental University
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