Kin Tsang
Tomball,TX
Summary
Client Success Manager with 10+ years of experience in sales and client relationship management. I’m passionate about building strong partnerships, understanding clients’ needs, and delivering personalized solutions that drive success. With a focus on proactive support and clear communication, I aim to foster long-term relationships and help clients achieve their goals. I’m committed to ensuring every client feels valued and empowered to thrive.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Strategic Client Success Manager
SAP Concur
04.2021 - Current
- Manage a portfolio worth $5M+ ARR, consistently surpassing retention and expansion targets through proactive engagement and tailored client success strategies.
- Lead Executive Business Reviews (EBRs) to demonstrate the value of SAP solutions, resulting in a 35% YoY increase in product adoption and customer satisfaction.
- Partner with product and engineering teams to influence feature development, ensuring clients' needs are prioritized and satisfaction remains high.
- Implement success plans to reduce churn by 18%, identifying at-risk accounts early and deploying targeted intervention strategies.
- Drive renewals and upsell opportunities, consistently increasing revenue from existing clients.
Sales Development Executive
SAP Concur
02.2019 - 03.2021
- Exceeded sales targets by 145% YoY, identifying high-value leads and effectively communicating the value proposition of SAP Concur solutions.
- Cultivated and nurtured strong client relationships, increasing pipeline velocity by 25%.
- Worked closely with the marketing team to develop campaigns that accelerated client conversion and onboarding.
Business Account Executive
Comcast Business
07.2018 - 02.2019
- Secured high-value B2B accounts, contributing to a 22% YoY revenue growth.
- Conducted in-depth needs assessments and customized solutions, improving client satisfaction and retention.
- Developed strategic partnerships with key accounts, fostering long-term relationships and future upsell opportunities.
Solutions Manager
Verizon Wireless
10.2013 - 07.2018
- Drove 210% SMB sales growth in 2017 through a consultative and customer-centric approach to solution selling.
- Enhanced customer retention by 30% by implementing effective onboarding processes and loyalty programs.
- Led cross-functional teams to resolve client issues and identify opportunities for account expansion.
Education
Some College (No Degree) -
Nashua Community College
Nashua, NHSkills
- Client relationship management
- Customer lifecycle optimization
- SaaS onboarding and training
- Retention and expansion strategies
- Churn reduction and risk mitigation
- Data-driven decision making
- Strategic account management
- Executive business reviews
- Cross-functional collaboration
- CRM tools expertise (Salesforce, Gainsight)
- Customer advocacy and engagement
- Client health scoring and reporting
Certification
- SAP Certified Associate - Positioning SAP Business Suite
- Master of SQL Development, LinkedIn, 02/24
- SAP Business AI Portfolio, SAP, 2024
- The Fundamentals of Digital Marketing, Google, 2024
- Professional Selling Skills, Miller Heiman, Ongoing
- Azure VMware Solution Basics, LinkedIn, 2024
Accomplishments
- Elevate Award SAP Concur
Languages
English
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Timeline
Strategic Client Success Manager
SAP Concur
04.2021 - Current
Sales Development Executive
SAP Concur
02.2019 - 03.2021
Business Account Executive
Comcast Business
07.2018 - 02.2019
Solutions Manager
Verizon Wireless
10.2013 - 07.2018
Some College (No Degree) -
Nashua Community College