kina lee

Account Manager

Healthcare Services Group

12.2019 - Current

Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Conducted regular account reviews to identify areas for improvement and ensure continued success.
Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Actively participated in networking events within the industry, expanding professional connections and generating leads.
Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Improved overall team productivity by implementing best practices in organization and time management.
Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Boosted client retention by developing and implementing comprehensive account management strategy.
Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
Streamlined account management processes, reducing response times and improving client service quality.
Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
Achieved recognition for outstanding client service, contributing to team's reputation for excellence.