Kina Regulski
Green Bay,WI
Summary
Customer-oriented, I have over 26 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates. Quality focused at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. I am extremely motivated and practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. I am focused in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. I am reliable with over 26 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
27
27
years of professional experience
Work History
Store Manager
Stevensville NAPA Auto Parts
Stevensville , MT
07.1996 - 01.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Updated POS system with new products and promotional offers.
- Planned special promotions or discounts based on market trends.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Education
High School Diploma -
Sentinel High School
Missoula, MT05-1993
Skills
- Retail Inventory Management
- Shift Scheduling
- Employee Training
- POS Systems
- Revenue Generation
- Budget Administration
- Customer Service Management
- Store Merchandising
- Supply Ordering
- Promotional Planning
- Store Operations Oversight
- Operational Budgeting
- Loss Prevention
- Team Development
- Policies and Procedures
- Budgeting and Cost Control
- Loss Prevention Procedures
- Recruiting and Hiring
- Staff Management
- Outstanding Communication Skills
- Inventory Control
- Order Management
- Problem-Solving
- Store Opening and Closing Procedures
- Sales Expertise
- Sales Analysis
- Employee Scheduling
- Product Merchandising
- Team Building and Leadership
- Customer Relations
- Sales Promotions
- Inventory Management
- Special Events
- Cash Management
- Sales Professional
- Bank and Safe Deposits
- Culture Development
- Staff Supervision
- Retail Merchandise Quality Standards
- Recruitment and Hiring
- Mathematical Aptitude
- Work Planning and Prioritization
- Leading Staff Meetings
- Inventory Oversight
- Reliable
- Customer Service
- Flexible Schedule
- Multitasking and Organization
- Leadership Development
- Accurate Cash Handling
- Sales Strategies
- Store Opening and Closing
- Opening and Closing Procedures
- Team Leadership
- Friendly and Positive
- Budget Development
- Team Motivation
- Performance Reviews
- Pricing Strategies
- Sales Coaching
- Employee Terminations
Timeline
Store Manager
Stevensville NAPA Auto Parts
07.1996 - 01.2023
High School Diploma -
Sentinel High School
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