Kina Siril
Orlando
Summary
Dynamic customer service professional with experience at Alorica, adept at resolving conflicts and enhancing customer satisfaction through active listening and critical thinking. Proven ability to manage high-stress situations while maintaining professionalism, leading to increased client loyalty and successful complaint resolution. Proficient in call management and data entry.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Alorica
02.2025 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Trainee
US Army
10.2024 - 12.2024
- Attended training courses to build understanding of processes, techniques, and new enviroment
Correctional Officer
Central Florida Reception Center
01.2024 - 10.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Nurse Assistant/financial Counselor
Orlando Health
04.2022 - 01.2024
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Patient Education: Explain insurance coverage, copays, deductibles, and potential out-of-pocket costs.
- Financial Assistance: Assist patients in understanding and applying for financial assistance programs, charity care, or other forms of payment relief.
- Payment Arrangements: Develop and implement payment plans that suit the patient's financial situation.
- Insurance Verification: Verify insurance benefits, eligibility, and coverage for services.
- Claim Coordination: Work with insurance companies to ensure timely and accurate claim processing.
Customer Service Representative
Faneuil
07.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Food Service Worker
Juvenile Detention Center
04.2019 - 06.2020
- Prepare and cook food: Follow established menus, recipes, and portion sizes to prepare meals and snacks for youth.
- Serve meals: Set up serving lines, maintain food temperatures, and serve food in a courteous and efficient manner.
- Understand and follow special diet menus:Be able to prepare meals for youth with dietary restrictions or allergies.
- Maintain food quality and safety: Ensure food is stored and prepared according to proper temperature guidelines and food handling procedures.
- Assist with food inventory: Help with receiving, storing, and tracking food supplies.
Crew Member
McDonald's
01.2016 - 04.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
Medical Assistant -
Florida Career College
Miami, FL04.2022
High School Diploma -
Jones High School
Orlando, FL05.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
- Computer proficiency
- Complaint handling
- Payment processing
- Call management
Timeline
Customer Service Representative
Alorica
02.2025 - Current
Trainee
US Army
10.2024 - 12.2024
Correctional Officer
Central Florida Reception Center
01.2024 - 10.2024
Nurse Assistant/financial Counselor
Orlando Health
04.2022 - 01.2024
Customer Service Representative
Faneuil
07.2020 - 09.2021
Food Service Worker
Juvenile Detention Center
04.2019 - 06.2020
Crew Member
McDonald's
01.2016 - 04.2019
Medical Assistant -
Florida Career College
High School Diploma -
Jones High School
Similar Profiles
Martin Saul Avila RenovatoMartin Saul Avila Renovato
Virtual Card Processor at AloricaVirtual Card Processor at Alorica
ASYA TUCKASYA TUCK
Senior Customer Service Specialist at AloricaSenior Customer Service Specialist at Alorica
Natalie WrightNatalie Wright
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Carly WadeCarly Wade
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Deafa AfrinDeafa Afrin
Lead Teacher at Young Innovators AcademyLead Teacher at Young Innovators Academy