Kinara Washington
Waldorf,MD
Summary
Diplomatic and dedicated Customer Service Representative experienced in defining and analyzing customer requests to resolve issues. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Ford Motor Company
Waldorf, MD
01.2021 - 02.2023
- Answer all inbound service and sales leads (phone, internet, email and direct to appropriate contact
- Schedule new car delivery customers and frequenter customers service and sales appointments
- Proactive outbound calls to schedule regular maintenance, recalls and preventive services
- Operated cash registers, processing payments, and handling cash
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provide customers with vehicle status information needed.
- Outbound Service Customer Satisfaction Index follow up
Customer Service Associate
Mckays Food & Drug
Waldorf, MD
08.2020 - 09.2021
- Amicably welcomed 20+ customers per shift into the store, offered advice on products and assisted with finding merchandise
- Managed a cash drawer with a substantial amount of cash while maintaining a 100% accuracy rate during reconciliation in end of day audit reports.
- Delivered exceptional customer service by directing a substantial amount of calls
- Assisted 20+ customers per day with returns and exchanges
- Enrolled 20+ customers in Mckays Gold Card Program. within one month
Front Desk Receptionist Volunteer
Scarlet Haven Residential
Annadale, VA
02.2018 - 08.2020
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Updated daily log book with information about visitors entering the premises.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Used company badging system to create badges for new employees and visitors.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Customer Service Associate Cashier
Target
Waldorf, MD
09.2019 - 02.2020
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Handled multiple lines simultaneously while routing calls efficiently to the appropriate departments or individuals within the company.
- Handle returns and exchanges professionally and according to company policies
- Answer customer questions regarding products, store policies, and services
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
High School Diploma -
Westlake High School
Waldorf, MD05-2020
Some College (No Degree) - Information Technology
College of Southern Maryland
La Plata, MDSkills
- Software Expertise (Microsoft Office, Canva)
- IT Support (troubleshooting, system maintenance
- Data entry and Documentation
- Time Management
- Conflict Resolution
- Problem Escalation
- Typing Speed and Accuracy
- Customer Feedback Managment
- Active Listening
- Highly Organized
Timeline
Customer Service Representative
Ford Motor Company
01.2021 - 02.2023
Customer Service Associate
Mckays Food & Drug
08.2020 - 09.2021
Customer Service Associate Cashier
Target
09.2019 - 02.2020
Front Desk Receptionist Volunteer
Scarlet Haven Residential
02.2018 - 08.2020
High School Diploma -
Westlake High School
Some College (No Degree) - Information Technology
College of Southern Maryland
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