Kinberlea Akibu
Dynamic professional with a proven track record at CVS Specialty Pharmacy, excelling in customer service and problem-solving. Skilled in managing medication orders and resolving insurance claims, I foster collaboration within teams to enhance patient care. My attention to detail and effective communication have consistently improved service quality and client satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Pharmacy Care Highly Complex Therapy
1 Year 11 Months•Processed medication orders, ensuring accuracy and compliance with
regulations.
•Assisted patients with prescription inquiries, providing clear
information and support.
•Coordinated with healthcare providers to resolve medication-related
issues efficiently.
•Maintained inventory levels, tracking usage trends to optimize stock
management.
•Monitored patient feedback to identify areas for service enhancement
and quality improvement.
•Resolved insurance claim issues promptly, facilitating seamless
coverage for patients''
medications.
•Served as a key liaison between the pharmacy team and medical
professionals, contributing to coordinated patient care efforts.
•Worked closely with other members of the pharmacy team,
demonstrating strong communication skills for effective collaboration.
•Handled sensitive patient information confidentially, ensuring
compliance with HIPAA guidelines.
•Provided exceptional customer service by addressing inquiries and
concerns in a timely manner, resulting in increased loyalty and trust
from clients.
•Answered incoming phone calls and addressed questions from
customers and healthcare providers.
Client Experience Representative
3 Years 2 Months•Responded to client inquiries regarding insurance benefits, policy information, applications, and account status through telephone and written communication.
•Researched client accounts and documentation to investigate complex issues, clarify policy information, and coordinate appropriate resolutions.
•Maintained accurate client records and documented inquiries, actions taken, and follow-up requirements in accordance with company procedures.
•Followed up on applications and outstanding requests to support timely processing and issue resolution.
•Collaborated with internal departments to resolve client concerns, escalate complex cases, and maintain consistent service quality.
•Assisted with developing training materials for new team members to support onboarding and consistent application of team procedures.