Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kinberly Majors

Olive Branch,MS

Summary

Adept at fostering customer relationships and enhancing operational efficiency, I significantly improved client satisfaction and workflow at Safeway Foods. Skilled in safe food handling and exceptional customer service, my proactive approach and integrity have consistently elevated team performance and customer loyalty, achieving a notable increase in repeat business.

Overview

2025
2025
years of professional experience

Work History

Deli Clerk

Safeway Foods
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.

Customer Service Associate

Walgreens
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Handled billing and payment issues by following guidelines and resolving disputes.

Freight Broker

LKS TRUCKIN LLC
03.2023 - 06.2024
  • Monitored market and negotiated rates based on trends.
  • Developed strong relationships with carriers and shippers, fostering trust and loyalty.
  • Contacted existing customers to update accounts and confirm deals.
  • Negotiated competitive rates with carriers, resulting in cost savings for customers.
  • Tracked shipments and trucks out on deliveries.
  • Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
  • Expanded the company''s network of reliable carriers, improving overall operational efficiency.
  • Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
  • Increased client satisfaction by efficiently managing and resolving freight-related issues.

Education

Architectural Drafting - Architecture

Caraga State University of The Philippines
Cabadbaran City
05.2012

Skills

  • Customer service
  • Cleanliness and sanitation
  • Honesty and integrity
  • Strong work ethic
  • Safe food handling practices
  • Cleaning and sanitizing
  • Food preparation
  • Food safety
  • Meat slicing expertise
  • Safe food handling
  • Equipment safety
  • Food preparations
  • Sanitation practices
  • Hospitality service expertise
  • Order taking accuracy
  • Menu memorization

Languages

English, Spanish, Tagalog, Bisaya
Full Professional

Timeline

Freight Broker

LKS TRUCKIN LLC
03.2023 - 06.2024

Deli Clerk

Safeway Foods

Customer Service Associate

Walgreens

Architectural Drafting - Architecture

Caraga State University of The Philippines

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