Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kinda Hathaway

Moses Lake

Summary

Motivated manager passionate about providing excellent customer service and exceeding expectations. Well-versed in employee development and building customer relationships. Skilled at working under pressure and adapting to new situations, and exceeds at change mastery. Strong communication and team building skills.

Overview

21
21
years of professional experience

Work History

Branch Manager

Gesa Credit Union
06.2022 - Current
  • Maintained friendly and professional member interactions
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.

Branch Manager

Horizon Credit Union
05.2020 - 05.2022
  • Maintain confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Manage 2 branches (Moses Lake and Safeway) and maintain schedules for appropriate staffing levels.
  • Identify and capitalize on community business opportunities with effective networking.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Maintain friendly and professional customer interactions.
  • Complied with established internal controls and policies.

General Manager

Wendys International/Group W
06.2003 - 05.2020
  • Oversee daily operations of designated restaurant, and act as a back up district manager as needed.
  • Manage development and training of the team to ensure that they are able to maintain a positive dining experience for each customer.
  • Train newly hired managers to execute the Wendys systems and run effective shifts.
  • Monitor and reinforce food safety procedures.
  • Maintain QSC standards and ensured that the Wendys brand and assets were protected.
  • Diagnose the monthly P&L to maximize profitability.
  • Monitor cash and inventory to appropriate levels.
  • Multiple HR related duties including interviewing, orientations, progressive discipline, employee and management reviews

Education

High School Diploma -

Gaston High School
Gaston, OR
06.1995

Skills

  • Risk Assessment
  • Sales Support
  • Financial Resources Management
  • Goal Setting
  • Organized multi tasker
  • Customer service Oriented
  • Exceptional interpersonal communication
  • Staff training/development
  • Employee /Management scheduling

Accomplishments

  • 2024 Q 1 first place in new account/loan production
  • Completed 2023 at 153% loan production
  • Completed 2023at 186% New deposit accunts
  • Dave's MBA Award-2016
  • Daves Way certification ( "A" level restaurant 5 years)
  • Selected as a top 200 GM in the entire Wendys Company for 2017
  • Training Restaurant Certification last 8 years

Timeline

Branch Manager

Gesa Credit Union
06.2022 - Current

Branch Manager

Horizon Credit Union
05.2020 - 05.2022

General Manager

Wendys International/Group W
06.2003 - 05.2020

High School Diploma -

Gaston High School

Similar Profiles

CREATE PROFILE
Kinda Hathaway