Summary
Overview
Work History
Education
Skills
Websites
Certification
Volunteer Work
Timeline

KINDEL FOGERTY

Mount Juliet,TN

Summary

Experienced healthcare professional with over 10 years of experience. Hardworking and passionate about being on the front lines of solving healthcare issues that affect patients and organizations. Highly adaptable and experienced in operations, healthcare technologies, project management, and consulting.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Consultant

Phreesia
Nashville, TN
03.2021 - Current
  • Oversaw patient intake SaaS project plan and implementation for enterprise healthcare facilities.
  • Troubleshoot issues by understanding issues, diagnosing the root cause, and coming up with effective solutions.
  • Prioritized projects and project tasks depending upon key milestones and deadline dates.
  • Performed business research and financial analysis for executive leadership.
  • Solved problems using rigorous logic and methods to solve difficult problems with effective solutions.
  • Communicated with, coached, and coordinated project employees.

Implementation Specialist II

Change Healthcare
Nashville, TN
06.2019 - 03.2021
  • Led and oversaw technical project plan and implementation of healthcare printed documents.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Resolved technical issues, documented, and promoted best practices to ensure successful implementations, positive customer experiences, and outcomes.
  • Suggested solutions to developing problems during project so that correct modifications could be made.
  • Mentored departmental team, boosting efficiency, success and morale among employees.

Patient Access Supervisor

TriStar Summit Medical Center
Nashville, TN
11.2018 - 06.2019
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Conducted quality assurance on all registration activities in the MEDITECH system.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Direct day-to-day administrative and operational functions for 218-bed facility, providing guidance and leadership to over 25 employees.
  • Fostered excellence by example by "setting pace" and being hands on mentor to patient access staff.

Financial Counselor

TriStar Centennial Medical Center
Nashville, TN
11.2017 - 11.2018
  • Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under the policy.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.

Patient Access Educator

Christus Southeast Texas
Beaumont, TX
12.2014 - 03.2017
  • Identified and solved internal problems related to employee turnover by revamping training approaches.
  • Eliminated process gaps by implementing new methods of standardized training.
  • Cross-trained new/existing employees in order to maximize team performance.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patients' privacy.
  • Developed Continuous Improvement/Lean production training programs for onsite implementation.

Admissions Coordinator

Senior Care Centers Llc
Port Arthur, TX
05.2014 - 12.2015
  • Worked with Business Development Manager to develop and implement admissions policies for a busy skilled nursing facility with more than 100 beds.
  • Assisted in patient admission process based on federal and state laws.
  • Increased facility admissions by 40% through marketing events and facility relationships.
  • Coordinated nursing department activities to ensure availability of appropriate clinical and support staff for resident care.
  • Continually maintained and improved the company's reputation and positive image in the markets served.

Education

Master Healthcare Administration - Project Management

Park University, Parkville, MO
2018
  • Graduated magna cum laude

Bachelor of Science - Management

Park University, Parkville, MO
2016
  • Minored in Economics

Skills

  • Project management 5 years
  • Software integration expert with MEDITECH, Cerner, and Epic
  • Microsoft Project expert
  • Team leadership and team building advocate
  • Analytical and critical thinking
  • Employee management and scheduling
  • Eagerness to learn new technologies
  • Managing multiple projects

Websites

Certification

Certified Healthcare Access Associate (CHAA)

Volunteer Work

Recruitment Chair & Volunteer

Alzheimer's Association


Timeline

Senior Consultant - Phreesia
03.2021 - Current
Implementation Specialist II - Change Healthcare
06.2019 - 03.2021
Patient Access Supervisor - TriStar Summit Medical Center
11.2018 - 06.2019
Financial Counselor - TriStar Centennial Medical Center
11.2017 - 11.2018
Patient Access Educator - Christus Southeast Texas
12.2014 - 03.2017
Admissions Coordinator - Senior Care Centers Llc
05.2014 - 12.2015
Park University - Master Healthcare Administration, Project Management
Park University - Bachelor of Science, Management

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KINDEL FOGERTY