Compassionate professional with background in social and human services, known for productivity and efficient task completion. Possess specialized skills in client assessment, case management, and crisis intervention. Excel in communication, empathy, and problem-solving to support individuals and communities effectively. Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
• Develop and revise program documentation, including State plans, policies, and contracts, ensuring compliance with federal regulations and State laws.
• Act as a spokesperson for social service and medical assistance programs, engaging with program personnel, clients, providers, community groups, and media representatives.
• Serve as a liaison with federal, State, and local officials to promote program objectives and goals.
• Coordinate with pharmacists and healthcare providers to optimize Medicaid coverage and improve patient care delivery.
• Educate community members on injury prevention and elderly fall safety to reduce mortality and trauma-related injuries.
• Manage the Injury Prevention Grant budget, ensuring appropriate allocation and billing for projects and patient encounters.
• Collect and analyze data to support evidence-based purchases and program strategies.
• Coordinated patient benefits and scheduling for physical therapy, resolving conflicts to enhance patient experience.
• Ensured accurate medical history updates, adherence to HIPAA regulations, and seamless insurance communications.
• Assisted with billing, payments, and administrative duties, providing high-quality customer service.