Amber L. Brown
Camano,WA
Summary
Accomplished management professional adept at building high-performing teams. Proven ability to drive cross-functional collaboration and implement innovative solutions to complex business challenges. Committed to delivering results that exceed expectations while maintaining a focus on continuous improvement and sustainable growth. Seasoned Senior Manager with deep understanding of strategic business planning and development. Strengths include strong leadership, effective communication skills, decision making abilities, and problem-solving capabilities. Have consistently delivered results in previous roles by driving operational efficiency, enhancing team productivity, and implementing innovative management strategies.
Overview
25
25
years of professional experience
Work History
Senior Manager of Clinic Operations
Providence Health & Services
Evertt , WA
02.2022 - Current
- Provides ongoing leadership and daily operations for the Vascular Surgery team and the Cardiology team at Providence.
- for the development and implementation of management and patient care systems to ensure cost-effective and quality relations of multiple clinics.
- Ensures strategic integration of care and clinical practices to provide an optimal patient experience.
- Leads staff to ensure that patient care services are provided in a timely manner, which are sensitive to the patient's physical, psychological, and spiritual needs. Ensures compliance with established clinical policies and procedures.
- Participates in PMG-wide special projects, committees, or task forces as requested.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
Director of Clinic Operations Surgical Service Line/Senior Practice Manager
Skagit Regional Clinics
Mount Vernon, WA
01.2018 - Current
- Partnered with the Medical Director and Vice President to facilitate successful accomplishment of financial, operational and quality goals; engagement of providers, managers and staff; and for creating and implementing a vision for the division which includes a culture of clinical and service excellence, continuous improvement, and compassionate care
- Responsible for strategic growth and business development of General Surgery, Gastroenterology, Urology and Plastic Surgery and Thoracic
- Monitors and benchmarks productivities and efficiencies for optimizing practice revenue
- Participates in community engagement opportunities
- Ensure appropriate assessment and process resolution of compliance and regulatory issues
- Ensures quality patient care through efficient and effective operations
- Leads and participates actively in quality improvement activities
- Collaborates with key stakeholders to ensure regulatory and accreditation compliance and readiness
- Ensures strategic integration of care and clinical practices to provide an optimal patient experience
- Responsible for provider relations and engagement
- Monitors provider schedule templates and ensures minimum provider staffing levels are met
Patient Support Supervisor
Skagit Regional Clinics
Mount Vernon, WA
01.2016 - 01.2018
- Coordinated daily operations and clinic flow for Gastroenterology, Neurosurgery, Pain Management and Podiatry
- Scheduled and ran staff and provider meetings
- Interviewed, hired, and trained staff
- Coached and counseled physicians on best practices and patient feedback
- Created and maintained daily provider scheduling templates
- Attended and ran regular leadership meetings with staff
- Helped providers and staff with daily computer and software issues
- Filtered and reported provider, and patient complaints, and feedback to administration
- Resolved patient complaints
- Helped to maintain clinic budget
- Helped to manage financials for physicians on salary and production
Supervisor Patient Resource Center-Call Center
Skagit Regional Clinics
Mount Vernon, WA
01.2014 - 01.2016
- Manage the daily operations and supervision of the call center, including sourcing equipment, staff schedules, effective resource planning and implementing call center strategies and operations
- Ensuring all relevant communications, records and data are updated and recorded
- Liaising with clinic supervisors, SRH Leadership team, operatives and third parties to gather information and resolve issues
- Monitoring random calls to improve quality, minimize errors and track operative performance
- Reviewing the performance of staff, identifying training needs and planning training sessions
- Recording statistics, user rates and the performance levels of the center and preparing reports
- Handling the most complex customer complaints or enquiries
- Organizing staffing, including shift patterns and the number of staff required to meet demand
- Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes
Interim Practice Manager/Supervisor/Lead
Skagit Regional Clinics
Stanwood/Camano Island, WA
01.2010 - 01.2014
- Coordinated daily operations and clinic flow for busy eleven-provider clinic
- Scheduled and ran staff and provider meetings
- Interviewed, hired, and trained staff
- Performed staff performance evaluations
- Created and maintained daily provider scheduling templates
- Attended and ran regular leadership meetings with staff
- Helped providers and staff with daily computer and software issues
- Filtered and reported provider, and patient complaints, and feedback to administration
- Resolved patient complaints
- Managed to budget and controlled operational finances
Program Trainer/Surgery Scheduler
Skagit Island Orthopedic Center
Mount Vernon and Anacortes, WA
01.2007 - 01.2010
- Encouraged, supported, and worked interactively with staff on training and development
- Trained staff on NextGen EHR system
- Supported staff in transition to a paperless environment
- Provided enhanced resources and tools for staff in all departments
- Developed informational materials, provided training, and coordinated staff development programs using effective instructional methods including classroom training, demonstrations, role playing, on-the-job training, conferences, one-on-one meetings, and workshops
- Cross-covered for many positions
- Scheduled orthopedic surgeries at hospital and on-site surgery center
Assistant Manager/Manager
Starbucks Coffee Company
Kirkland Park place
01.2000 - 01.2007
- Hired, trained, and scheduled barista staff of 33 partners
- Conducted reviews and pay raise determinations
- Co-managed second busiest store at the time for company
- Trained international barista and management staff through the Coaching across Cultures program
- Collaborated to develop international management teams from Greece and Mexico
- Selected as Partner and Manager of the Quarter
Education
Bachelor of Arts - Social Sciences
Washington State University
Pullman, Washington05.2000
Skills
- Strategic Planning
- Partnership Development
- Business performance management
- Budget Oversight
- Talent Development
- Resource Allocation
- Operations Management
Athleticaccolades
- Full Scholarship Recipient, Women's Rowing Team, 1995-2000, Washington State University
- Team Captain, Women's Rowing Team, 1997-1999, Washington State University
- Female Athlete of the Year, 1999, Washington State University
Timeline
Senior Manager of Clinic Operations
Providence Health & Services
02.2022 - Current
Director of Clinic Operations Surgical Service Line/Senior Practice Manager
Skagit Regional Clinics
01.2018 - Current
Patient Support Supervisor
Skagit Regional Clinics
01.2016 - 01.2018
Supervisor Patient Resource Center-Call Center
Skagit Regional Clinics
01.2014 - 01.2016
Interim Practice Manager/Supervisor/Lead
Skagit Regional Clinics
01.2010 - 01.2014
Program Trainer/Surgery Scheduler
Skagit Island Orthopedic Center
01.2007 - 01.2010
Assistant Manager/Manager
Starbucks Coffee Company
01.2000 - 01.2007
Bachelor of Arts - Social Sciences
Washington State University
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