Kindra Hawkins
Redding,USA
Summary
With more than a decade of diverse work experience across various roles and industries, I bring a versatile skill set to the table. Capable of efficiently managing a high volume of tasks and navigating unique challenges, I am a seasoned professional ready to contribute effectively.
In my current dual role serving as the Director of Physician Services at MD Imaging and Operations Manager / Executive Assistant, I oversee the operations and customer service of a leading provider of diagnostic imaging services in the region. I ensure that our clients receive the highest quality of care and satisfaction while also managing the systems and processes that support our business growth and efficiency. I have a strong background in office administration, project management, event planning, and public relations, which I gained from my previous position as a Director of Operations at Valor Talent Group. I have also developed additional skills in hospitality, communication, collaboration, HR, and problem-solving, which enable me to work effectively with diverse teams and stakeholders. I am passionate about improving the health and well-being of my community, and I strive to create a positive and supportive work environment for my colleagues and staff. I am always eager to learn new things and explore new opportunities that can enhance my professional development and contribution!
Overview
12
12
years of professional experience
Work History
Director of Physician Services / Operations Manager
MD Imaging
06.2021 - Current
- Develop and oversee implementation and administration of internal operations and procedures in conjunction with physician services standard policies
- Build effective partnerships with hospital and operations team members
- Lead all physician recruiting efforts
- Execute physicians' weekly hospital and in-office schedule
- Maintain each physician's licensing, credentialing, and privileges
- Organize all board and executive meetings
- Prepare payroll and calculate bonuses for physicians
- Complete expense reports
- Spearhead innovative approaches to resource allocation and strategic planning
- Manage all facility operations and oversee all multi-site facility projects
- Develop, implement, and review operational policies and procedures
- Assist HR as necessary
- Help promote a company culture that encourages top performance and high morale
- Work with the board of directors to determine values and mission, and plan for short and long-term goals
- Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills
- Identify and address problems and opportunities for the company
- Support employee communication with the management team
Executive Assistant
MD Imaging
01.2021 - Current
- Act as the point of contact among executives, employees, clients, and other external partners
- Manage all executives calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Prep all materials and conference space for team meetings
- Oversee the performance of other clerical staff
- Format information for internal and external communication (memos, emails, presentations, reports)
- Draft, review, and distribute corporate communications from the CEO, physicians, and the company at large
- Coordinate and oversee all events
- Assist HR with employee on-boarding and managing employee concerns
- Assist marketing with publications and local events
- Streamline operations and prioritize tasks, allowing senior staff to increase productivity
- Work with senior management to initiate new projects and assist in various processes
- Support all business and hospitality needs of corporate partners and staff during all meetings and company events
Director of Operations / Project Manager
Valor Talent Group
05.2018 - 01.2022
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreements
- Analyzed all customer feedback and identified areas for improvement to drive business success
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for the organization
- Directed all live events/tours and large-scale projects
- Independently managed multiple high-level event sales internationally and domestically
- Secured multiple six-figure sponsorship deals for celebrity clients
- Maintained high and efficient communication between all venues, clients, stakeholders, and executives
- Coordinated money handling, accounting, and bank processes
- Performed routine risk management assessments
- Ensured that the company ran with legality and conformity to clients' corporations
- Collaborated with leadership to build an environment of collective responsibility and accountability
- Enforced adherence to key performance objectives to meet business and customer expectations
- Managed all PR, social media marketing, and advertising-related items
- Monitored budget and utilized operational resources
Executive Assistant
Ninja Coalition
01.2018 - 12.2020
- Monitored all events coordination and travel logistics
- Managed complex calendars and scheduling with diplomacy and discretion for all celebrity clients
- Upheld strict timetables by maintaining accurate, balanced calendars
- Used QuickBooks to produce monthly invoices, reports, and other deliverables
- Coordinated all domestic and international travel
- Completed expense report coordination and submission in a timely manner
- Organized and execute team activities (staff meeting agendas, all-hands meetings, off-site and social events)
- Tracked and help drive the completion of key deliverables and follow up on all outstanding items
- Demonstrated a high level of integrity working with sensitive and/or confidential information
- Utilized exceptional verbal and written communication skills and the ability to task-switch in a rapidly changing environment
- Applied analytical skills and demonstrated ability to improve processes
- Updated spreadsheets and databases to track, analyze, and report on performance and data
- Filed paperwork and organized computer-based information
Executive Assistant / Social Media Manager
Freelance
01.2012 - 07.2018
- Executed weekly marketing campaigns for various brands
- Collaborated with multiple design teams for the execution of unique content
- Filed paperwork and organized computer-based information
- Managed all communications and logistics between internal teams
- Maintained/coordinated all calendar events and meetings
- Project managed for multiple client accounts
Education
Associate of Science - Psychology
Shasta College
Redding, CA01.2010
Skills
- Typing - 92 WPM
- Project Management - PMP certification to be completed 5/2024
- Contract Management
- External and Public Relations
- Slack
- Adobe
- Confluence
- Asana
- Zoom
- Excel
- Gmail / Google Suite / Google Drive
- Microsoft Office Products
Websites
Timeline
Director of Physician Services / Operations Manager
MD Imaging
06.2021 - Current
Executive Assistant
MD Imaging
01.2021 - Current
Director of Operations / Project Manager
Valor Talent Group
05.2018 - 01.2022
Executive Assistant
Ninja Coalition
01.2018 - 12.2020
Executive Assistant / Social Media Manager
Freelance
01.2012 - 07.2018
Associate of Science - Psychology
Shasta College
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