Summary
Overview
Work History
Education
Skills
Notes
Timeline
Generic

Kindra Heck

Panama City Beach,USA

Summary

Dynamic professional with extensive experience in customer-oriented roles and independent operations. Proven efficiency in operating systems, shipment tracking, conflict resolution, and inventory management, leading to enhanced operational efficiency. Recognized for fostering positive client relationships and handling challenging situations with professionalism. Strong attention to detail and effective problem-solving skills contribute to achieving high-quality standards.

Overview

16
16
years of professional experience

Work History

Delivery Coordinator

Lowe's
Florida
05.2025 - Current
  • Inspected merchandise for damage and accuracy against order documents.
  • Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
  • Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
  • Consulted with customers about delivery and order preparation requests.
  • Monitor the loading of trucks and cross referencing items to the systems and paperwork insuring the items are being loaded.
  • Locate orders and document their whereabouts.

Retail Associate

Bear Valley/Crocs/Grunt Style
Utah/Florida
01.2022 - 11.2024
  • 2022: I began working for Grunt Style and Crocs this year.
  • Crocs like to have me work in the back.
  • They trusted me to complete tasks and effectively work independently.
  • I assisted in keeping the area organized and introducing product.
  • I was one of the team members that opened a brand new location.
  • At Grunt Style, I folded a lot of clothing, worked in the back when asked, and spent a lot of time interacting with customers.
  • There, many of the shoppers enjoyed organic conversation and being friendly with staff and one another.
  • Both were standard retail positions.
  • 2023: I maintained both of these jobs and worked at a luxury camp ground this year.
  • The camp ground did not last long due to being high volume during the summer and slowing down drastically over winter, they did layoffs and I could not commit to having an open schedule all summer.
  • I did however, enjoy Campendium, the PMS they used.
  • 2024: After leaving the national park, I took a job at a local family owned business.
  • Bear Valley was retail with minimal hospitality duties in a rural setting.
  • I had to clean, receive and stock merchandise, interact with customers, and occasionally answer phones to take/modify a reservation, or check someone into their camp site.
  • I met a lot of very kind people here.
  • Despite the job not paying much, I will always treasure this place and the family who owns it.

Front Desk Supervisor

Aramark
Utah
03.2024 - 09.2024
  • This role was seasonal.
  • I was held responsible for all front desk happenings during this period.
  • I worked all shifts, maintained communication and coordinated with other departments as an attempt to have repairs tended to and keep customers happy.
  • I kept in contact with and assigned groups and tours.
  • I also learned the HMS system and was the guest contact when something was left on premises.
  • I was awarded for my hard work and professionalism by upper management.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Trained new employees on front desk operations, ensuring they were well prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.

Home Goods/Apparel

Wal-Mart
Illinois/Florida/Utah
01.2019 - 01.2024
  • I started working for Wal-Mart the first time in 2019.
  • I loved this job.
  • Working effectively in a fast-paced environment was great.
  • There was a lot of customer interaction.
  • The company offered some noteworthy benefits I had never heard of prior to being employed here.
  • It also required making sure all items were in their assigned locations, putting away new items received in shipments, creating displays, and the shift I was placed on was magnificent.
  • A coworker became ill with COVID.
  • Shortly after that, I fell ill.
  • My probationary period was not over.
  • Due to having to stay isolated for two weeks I was not able to return.
  • The few weeks between working at Wal-Mart and beginning work at the hotel I worked with a contractor renovating homes and helping with repairs.
  • The second time I worked for Wal-Mart I believe was in 2021.
  • This time, I was placed in apparel.
  • Due to having to maintain an open schedule to keep this job, I left and found work elsewhere.
  • The third time I worked for Walmart was at a distribution center.
  • I was hired through a third party as a temp to create and fill displays.
  • This was in 2024.

Machinist/Operator

Reynolds
03.2021 - 12.2022
  • I worked in the manufacturing industry once more.
  • I tended to machines that manufactured trash bags.
  • This business provided ample training opportunities for those willing to take initiative and learn the tasks.
  • I was quickly topped out for my skill level.
  • I was delighted to have the chance to work on robotic machinery.
  • I conducted audits, performed minor repairs and preventative maintenance, and worked swing shift.
  • I was responsible for change overs.
  • I worked with hand tools, studying the machines, and read manuals.
  • This job required great attention to detail and time management.

Front Desk/Night Audit

Quality Inn
08.2018 - 03.2021
  • I was responsible for many tasks and worked all three shifts for this business.
  • Check in and check out guests.
  • Answering multiple phones and using multiple lines.
  • Responding to guest questions and requests.
  • Tending to breakfast.
  • Cleaning communicating with housekeeping and maintenance.
  • Running reports for night audit.
  • Billing.
  • Reconciling account.
  • Insuring customers were receiving the rate they were promised per promotion.
  • Balancing accounts.
  • Directing calls.
  • Cleaning laundry, folding laundry, spot treating linens.
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
  • Logged wake-up call requests and set up automatic rings in system.
  • Logged group information and assigned party placement accordingly.

Correctional Officer

State
06.2017 - 08.2018
  • First and foremost, as a correctional officer, it is your responsibility to maintain the safety and security of the institution in which you are assigned to work.
  • Mandates were not optional.
  • It does not smell pleasant.
  • I was not able to pick what shifts worked for my schedule.
  • Oftentimes, it gets pretty gosh darn hot.
  • Some of the assignments I worked were tower/control, walk, yard/tower, dietary, seg, infirmary, guard shack, writ, movement, visitors/switchboard.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate and officer safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common.
  • Maintaining clean work spaces and reasonable communication with inmates was necessary.
  • Insuring the correct housed persons were in assigned locations at the correct time.
  • Escorting nurses and opening doors for med line.
  • Checking identification making sure the proper person is going to the correct location or receiving the correct medication.

Warehouse/Inventory/Lead/Quality

Dot Foods
09.2013 - 05.2016
  • 2013: I was hired on to work sanitation in the dry warehouse.
  • There, I wore safety glasses, steel toe boots, and a vest while completing daily tasks and work order to prevent accidents and assist in maintaining the dry warehouse.
  • By winter of that year, I transferred to another facility and worked in a freezer which is where I spent the majority of my time with this company.
  • 2014: This year I worked as an inventory control specialist.
  • I enjoyed this position.
  • I drove through the warehouse on a Yale picking machine and a Raymond cherry picker wearing a harness counting parcels on pallets.
  • We were also responsible for insuring items were in the correct slots and placed in their spaces evenly.
  • We used Red Prairie and an RF at that time.
  • Later that same year, it was suggested I apply for the sanitation lead role and so I did.
  • I was chosen for this job.
  • 2015: In 2015 I was still sanitation lead.
  • I was responsible for a crew of nearly twenty people some days and less than five others.
  • I checked, labeled, and monitored chemicals.
  • Completed, submitted, and filed paperwork.
  • Interviewed, hired, and trained employees.
  • Organized the closets, kept tidy work spaces.
  • Was trained on narrow aisle, scissor lift, boom truck, and various loading/receiving machines.
  • Later this year, I began college and was offered a position in aisle quality.
  • 2016: I continued work aisle quality until I left.
  • This job was simple.
  • I walked or drove through the aisles picking up cases that had fallen, returning them to the pallets they belong on, and removing damaged items.
  • Damage was then thoroughly documented and reported.

Second Thumb

Ansell Hawkeye Incorporated
Illinois
01.2009 - 01.2011
  • I learned how to utilize industrial sewing machines I was told have been in use since WWII.
  • Oftentimes, we did our own repairs.
  • The shifts were long and began early in the morning.
  • The items we sewed were to complete contacts from the U.S. military.
  • This was a piece production job.
  • It was required of us to work independently, be on time, and practice good attendance.

Education

General Studies -

Community College

Skills

  • Shipment tracking
  • Inventory management
  • Database management
  • Customer communication
  • Logistics coordination
  • Quality inspection
  • Schedule management
  • Equipment operation
  • Et cetera

Notes

ALL DATES ARE APPROXIMATE AND ALL INFORMATION LISTED IS AS DETAILED AS I CAN CURRENTLY RECALL

Timeline

Delivery Coordinator

Lowe's
05.2025 - Current

Front Desk Supervisor

Aramark
03.2024 - 09.2024

Retail Associate

Bear Valley/Crocs/Grunt Style
01.2022 - 11.2024

Machinist/Operator

Reynolds
03.2021 - 12.2022

Home Goods/Apparel

Wal-Mart
01.2019 - 01.2024

Front Desk/Night Audit

Quality Inn
08.2018 - 03.2021

Correctional Officer

State
06.2017 - 08.2018

Warehouse/Inventory/Lead/Quality

Dot Foods
09.2013 - 05.2016

Second Thumb

Ansell Hawkeye Incorporated
01.2009 - 01.2011

General Studies -

Community College

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