Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

KINDRA HOLSAPPLE

Gosport

Summary

Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.

Experienced with human resources operations, including recruitment, employee onboarding, and policy implementation. Utilizes strong organizational skills to manage office functions efficiently. Track record of fostering positive employee relations and enhancing workplace culture.

Overview

12
12
years of professional experience

Work History

HR/Office Manager

Nature's Way Inc
04.2022 - Current
  • Managed day-to-day operations of HR office to ensure smooth functioning and compliance with company policies.
  • Improved employee satisfaction by streamlining onboarding processes and resolving workplace issues promptly.
  • Coordinated recruitment efforts for attracting top talent and reducing time-to-fill for critical positions.
  • Enhanced workplace morale with implementation of employee engagement initiatives and recognition programs.
  • Oversaw payroll processing and benefits administration to support accurate and timely compensation.
  • Handled employee relations to promote a positive and professional working environment.
  • Developed training materials for fostering professional growth and ensuring compliance with organizational standards.
  • Provided guidance on HR policies to address employee concerns and maintain a fair workplace.
  • Improved organizational compliance with labor laws by conducting audits and revising policies.
  • Facilitated resolution of workplace conflicts for maintaining a harmonious and productive office environment.
  • Designed onboarding programs to help new hires integrate successfully into corporate culture.
  • Organized employee events for boosting morale and fostering team collaboration.
  • Partnered with department heads to address staffing needs and improve workforce planning.
  • Administered benefits programs, ensuring employees were well-informed about their options and enrollment process.
  • Streamlined recruitment processes for improved hiring efficiency and candidate experience.
  • Managed payroll functions to ensure timely and accurate compensation for all employees.
  • Oversaw onboarding processes, providing new hires with a smooth transition into the organization and setting them up for success.

Office Manager

Spencer Hardware & Lumber Co.
10.2017 - 04.2022
  • Provided each customer with exceptional service by listening to their concerns and answering their questions
  • Used discretion and good judgment when it came to using company materials and supplies
  • Trained new employees
  • Streamlined the process of multiple processes
  • Kept track of attendance, payroll, and paid leaves
  • Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department
  • Collaborated with the team to determine the most efficient use of time for daily/weekly tasks
  • Conducted research to address retail pricing, which resulted in an increase of profit
  • Had professional interactions with customers, peers, and department heads, which aided in the development of clear communication and active listening skills
  • Provided support and mentoring to new team members as they learned various navigational duties, such as inventory and daily duties
  • Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
  • Responded quickly to customer concerns and resolved customer issues using thoughtful listening and appropriate resolve along with staying in the guidelines of protocols
  • Kept track of office supplies by checking inventory and ordering new supplies as needed
  • Processed incoming payments and prepared vendor invoices
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Create and implement goals, policies, and procedures for my department or organization
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Invoices are entered into an Excel spreadsheet
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current
  • Used interpersonal communication when leading cross-divisional teams
  • Was in charge of both the computer and physical filing systems
  • Compared vendor prices to ensure the best savings
  • Set up efficient workflow processes, tracked daily productivity, and made changes to improve the overall effectiveness of personnel and activities
  • Recruited, hired, trained, and supervised 12 employees, as well as implementing a mentoring program that increased employee engagement

PSA

United States Postal Service
01.2014 - 01.2016

Office Assistant

Spencer-Owen Community Schools
01.2013 - 01.2016
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently
  • Interacted professionally with parents by phone, email, or in person to provide information and direct them to the appropriate staff members
  • Incoming messages and correspondence were opened, sorted, and distributed by me
  • Assisted with clerical needs such as taking messages, scanning documents, and routing business correspondence

Education

Bachelor of Science -

Indiana State University
Terre Haute, IN
01.1999

High School -

Owen Valley High School
Spencer, IN
01.1992

Skills

  • Accounts payable
  • Accounts receivable
  • Scheduling
  • Office management
  • Accounting
  • Customer service
  • Team Leadership
  • Business Administration
  • Team building
  • Credit and collections
  • Excellent multi-tasking ability
  • Effective Relationship Management
  • Microsoft Office expertise
  • Data Management

Affiliations

  • Owen County Pride
  • PFLAG

Timeline

HR/Office Manager

Nature's Way Inc
04.2022 - Current

Office Manager

Spencer Hardware & Lumber Co.
10.2017 - 04.2022

PSA

United States Postal Service
01.2014 - 01.2016

Office Assistant

Spencer-Owen Community Schools
01.2013 - 01.2016

High School -

Owen Valley High School

Bachelor of Science -

Indiana State University

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KINDRA HOLSAPPLE