Summary
Overview
Work History
Education
Skills
Personal Information
Additionalinformation - Attributes
Timeline
Generic

Kindra Hurd

Mesquite,TX

Summary

Fast learner, Self-starter, enjoys taking on new responsibilities and going the extra mile.

Overview

20
20
years of professional experience

Work History

Research & Adjustments Rep III

Bank of America
09.2006 - Current
  • Supports the banking center transactions and customer activity by monitoring and resolving any exceptions, including adjustments to reconcile 16 Work in Process and Demand Deposit Accounts for research to adjust the customer's credit card account.
  • Review reports daily to ensure flagged entries for matching are in balance and complete.
  • Research to determine if a chargeback is for sales slip not sent to BAMS, a fraudulent transaction/claim, or if a cardholder was charged in error.
  • Research, resolve cash ticket exceptions and teller cash differences for assigned Banking Centers and Cash Vaults
  • Responsibilities include: investigates daily incoming research and adjustment inquiries; resolves differences; answers service requests and inquiries received from various channels; determines accounting entries and makes appropriate disposition
  • Maintains internal operational and financial controls and ensures they are observed for all assigned cases
  • Ensures all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system and financial controls
  • Teller: Primary responsibility is to process transactions accurately and efficiently while still complying with policies and procedures
  • Also to identify customer needs and suggest financial products and services; seek to delight customers by demonstrating The Bank of America Spirit
  • Identify customer needs and refer the appropriate products and services
  • Teller Operation Specialist: Managing day-to-day operational excellence, ensuring compliance requirements are met, coaching teller associates to high performance levels
  • Create a positive team environment in the banking center; providing 360-degree coaching to tellers

Service Specialist

Wal-Mart
10.2004 - 12.2006
  • Responsible for greeting, servicing and selling to customers
  • Performing teller transactions
  • Establishing and deepening relationships with customers; provide quality customer service
  • Customer Service Rep.: Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Assist customers by providing information and resolving their complaints
  • Answer customers' questions, and provide information on procedures or policies
  • Process merchandise returns and exchanges
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

Education

High school diploma -

Dr John Horn High School
Mesquite

Medical Assisting -

Remington College
Dallas, TX

Skills

  • Accounting
  • Research
  • Microsoft Powerpoint
  • MS Excel
  • MS Word
  • MS Internet Explorer

Personal Information

Work Permit: Authorized to work in the US for any employer

Additionalinformation - Attributes

  • Fast learner
  • Self-starter
  • Enjoy taking on new responsibilities and going the extra mile.
  • Have always made friends especially among others who have worked with me.

Timeline

Research & Adjustments Rep III

Bank of America
09.2006 - Current

Service Specialist

Wal-Mart
10.2004 - 12.2006

High school diploma -

Dr John Horn High School

Medical Assisting -

Remington College

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Kindra Hurd