Kindra Lierman
Holt,MO
Summary
Compassionate Registered Nurse with 19 years of experience in patient care. Dedicated to achieving high levels of patient satisfaction and desired case outcomes. Skilled in developing and implementing programs to improve quality, productivity, profitability, and effectiveness with a primary focus on patient care. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Behavioral Health and Chronic Conditions Case Manager
Home MD Housecall Services
01.2022 - Current
- Maintain accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conduct thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Developed and implemented training programs for staff.
- Research best practices and develop strategies to improve program outcomes.
- Monitor program performance and outcomes for successful delivery of services.
- Refer clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Evaluate program effectiveness continually through data analysis and outcome measurement metrics.
- Partner with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Humana at Home Telephonic Care Manager
Humana At Home
04.2014 - 01.2022
- Collaborated with interdisciplinary teams to provide comprehensive patient care, improving overall health outcomes.
- Reduced hospital readmission rates with diligent follow-up calls and thorough care coordination.
- Streamlined telephonic case management processes for improved efficiency and effectiveness.
- Implemented motivational interviewing techniques during telephonic consultations, fostering trust between case managers and patients.
- Utilized data analysis tools to track patient outcomes and identify trends requiring targeted intervention efforts.
- Provided education on disease management strategies, empowering patients to take control of their own health.
Case Manager / Clinical Field Trainer, Infusion Team
Saint Luke’s Home Care and Hospice
02.2009 - 04.2014
- Served as a nurse case manager and infusion nurse consultant and educator
- Provided health care for a diverse population by performing in-home, acute and chronic illness management, wound care, infusion therapy and infection control
- Educated staff and patients on appropriate infusion management and documentation
- Responsible for delegating patient care tasks and for supervision of patient care staff
- Responsible for designing, implementing, and evaluating curricula for staff development and training, as well as for patient education.
Registered Nurse, PRN, Float Pool
Liberty Hospital
06.2008 - 02.2009
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Education
M.S. Nursing Education - Nursing Education
WALDEN UNIVERSITY
Minneapolis, MN12.2012
Graduate Courses - Nursing Practice
UNIVERSITY OF MISSOURI KANSAS CITY
Kansas City, MO12.2008
B.S. Nursing -
WILLIAM JEWELL COLLEGE
Liberty, MO05.2005
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Chronic Disease Management
- Staff education and training
- Email and Telephone Etiquette
- Client Advocacy
- Care Coordination
- Interdisciplinary Collaboration
- Patient Assessment
Accomplishments
- Vascular Access Committee, Saint Luke’s Health System
- Quality and Education Committee, Saint Luke’s Home Care & Hospice
- Behavioral Segmentation & Conversational Approaches (BSCA) Champion, Humana
- Project Management Committee, Home MD Housecall Services
- Quality and Education Development Committee, Home MD Housecall Services
Certification
- RN Licensure – States of Missouri (compact), Michigan
- Telemetry Certification – 10/2006
- Completion of BSN Residency Program, The University of Kansas Hospital – 06/2006
- Certified OASIS Specialist-Clinical (COS-C) – 12/2012
Honors And Awards
- Project Management Award, Home MD Housecall Services – 02/2024
- Quarter 2 Star Award, Humana – 06/2019
- Sigma Theta Tau International Honor Society for Nursing, Phi Nu Chapter – Induction, 08/25/2012
- March of Dimes Future of Nursing Awards Finalist – 10/2013
Timeline
Behavioral Health and Chronic Conditions Case Manager
Home MD Housecall Services
01.2022 - Current
Humana at Home Telephonic Care Manager
Humana At Home
04.2014 - 01.2022
Case Manager / Clinical Field Trainer, Infusion Team
Saint Luke’s Home Care and Hospice
02.2009 - 04.2014
Registered Nurse, PRN, Float Pool
Liberty Hospital
06.2008 - 02.2009
M.S. Nursing Education - Nursing Education
WALDEN UNIVERSITY
Graduate Courses - Nursing Practice
UNIVERSITY OF MISSOURI KANSAS CITY
B.S. Nursing -
WILLIAM JEWELL COLLEGE
- RN Licensure – States of Missouri (compact), Michigan
- Telemetry Certification – 10/2006
- Completion of BSN Residency Program, The University of Kansas Hospital – 06/2006
- Certified OASIS Specialist-Clinical (COS-C) – 12/2012
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