Hi, I’m
Kindra Thomas
Salesforce Project Manager
Lexington,KY
Summary
Salesforce-certified professional with expertise in project management, client success, and Salesforce administration. Proven ability to deliver Salesforce implementations on time and within budget, drive adoption through training and change management, and lead cross-functional teams to achieve measurable business outcomes.
Overview
13
years of professional experience
1
Certification
Work History
ProlocityLexington, KY
Salesforce Project Manager / Consultant
10.2025 - Current
Job overview
- Lead project kickoffs and onboarding sessions for new clients, ensuring clear expectations and a smooth start to engagements.
- Manage project timelines, budgets, and deliverables to keep implementations on track.
- Serve as the primary point of contact for client questions, requests, and issue resolution throughout project lifecycles.
- Perform Salesforce configuration including workflow updates, user setup, and system adjustments to support client operations.
- Maintain project documentation and communicate progress updates to stakeholders.
- Help drive customer satisfaction and CSAT responses for partnership level.
- Currently managing a high-volume portfolio of 14 concurrent projects, including strategic leadership of 2 high-visibility, executive-level engagements.
BuzzboldSt. Louis, MO
Salesforce Project Manager / Managed Services
04.2023 - 09.2025
Job overview
- Lead 4 concurrent Salesforce projects, coordinating a cross-functional team of 8 to deliver projects on schedule while maintaining budget controls and strong client feedback.
- Manage budgets, timelines, and invoicing across multiple client engagements and ensure accurate resource allocation and billing practices.
- Develop and maintain a Managed Services playbook standardizing onboarding, release management, and client handoffs to increase consistency of delivery.
- Coordinate UAT and QA activities, and design change management and training programs to improve user adoption and post-go-live outcomes.
- Manage sales-to-delivery transitions to ensure clean handoffs and minimize onboarding friction.
- Help drive customer satisfaction and CSAT responses for partnership level.
- Salesforce consulting firm specializing in managed services and implementation for nonprofit and mission driven organizations.
Virtual PeakerLouisville, KY
Sales Operations Manager
01.2023 - 01.2024
Job overview
- Managed sales operations projects supporting client onboarding, retention, and operations, improving process consistency and data accuracy.
- Led and coached a 5-person sales team, establishing performance metrics and coaching programs to improve productivity.
- Analyzed engagement and operational data to identify bottlenecks and recommended process changes to speed onboarding and handoffs.
- Built executive dashboards and lifecycle reports to improve visibility into renewals, churn risks, and upsell opportunities.
- Streamlined contract and SOW processes to reduce approval delays and improve onboarding timelines.
- Energy solutions company providing a SaaS platform for utilities to manage distributed energy resources and customer engagement.
The Mom ProjectChicago, IL
Account Executive
01.2021 - 07.2022
Job overview
- Managed a portfolio of 40+ B2B subscription accounts, overseeing onboarding, renewals, and upsell efforts.
- Used Salesforce to manage account workflows, track engagement, and improve renewal forecasting.
- Managed the full sales cycle for subscription workforce solutions in a client-facing model, coordinating post-sale implementation with success teams.
- Partnered with client success to improve implementation outcomes and client satisfaction.
- Talent marketplace connecting skilled professionals with companies seeking flexible and diverse staffing solutions.
SilverlineNew York, NY
Enterprise Sales Development Representative
05.2019 - 05.2020
Job overview
- Prospected and qualified leads to generate pipeline for Salesforce managed services and solutions.
- Conducted discovery conversations to identify client pain points and position appropriate Salesforce capabilities.
- Collaborated with account teams to support pipeline progression and handoffs to sales.
- Salesforce consulting partner delivering customized solutions across industries including healthcare, financial services, and media.
Big Ass FansLexington, KY
Sales Operations | Project Manager
10.2015 - 03.2018
Job overview
- Managed cross-functional projects to optimize customer service and quoting processes, reducing RMAs and improving customer experience.
- Led a 15-person sales operations function and implemented Salesforce workflows and dashboards to improve reporting and team productivity.
- Designed and implemented automation for document collection and contract workflows including D&B integration and DocuSign processes to accelerate cash flow and reduce manual steps.
- Delivered training on Salesforce CPQ and quoting processes to improve quote accuracy and speed.
- Supported operational integration during an acquisition with vendor and process improvements that reduced costs.
- Global manufacturer of high performance fans and lighting solutions for industrial, commercial, and residential spaces.
Big Ass FansLexington, KY
Account Executive - Public Spaces Vertical
02.2013 - 10.2015
Job overview
- Managed the full sales cycle for public sector and enterprise accounts, building long-term customer relationships and consistently meeting sales targets.
- Coordinated complex sales cycles involving multiple stakeholders and technical decision makers.
Education
Midway University
Bachelor of Business Administration from HR Management
University Overview
Skills
- Salesforce Implementation & Enhancements
- Stakeholder & Executive Communication
- Scope, Timeline & Budget Management
- UAT / QA Testing & Go-Live Readiness
- Reporting, Dashboards & KPI Tracking
- Change Management & User Adoption
- Managed Services Delivery
- Agile Project Management
Websites
Certification
- Salesforce Platform App Builder
- Salesforce AI Specialist
- Salesforce Certified Administrator
- Sales Cloud Consultant
- Salesforce Data Cloud Consultant
- Salesforce NPC Consultant
Technology And Tools
Technology And Tools
- Salesforce
- HubSpot
- ZoomInfo
- Quip
- Looker Studio
- Salesforce CPQ
- SaaS Platforms
- Salesloft
- Power BI
- Lucid Charts
- Outreach
- Microsoft Excel
- Canva
- QuickBooks
- LinkedIn Navigator
- Jira
- Monday.com
- Jetstream
Timeline
Salesforce Project Manager / Consultant
Prolocity
10.2025 - Current
Salesforce Project Manager / Managed Services
Buzzbold
04.2023 - 09.2025
Sales Operations Manager
Virtual Peaker
01.2023 - 01.2024
Account Executive
The Mom Project
01.2021 - 07.2022
Enterprise Sales Development Representative
Silverline
05.2019 - 05.2020
Sales Operations | Project Manager
Big Ass Fans
10.2015 - 03.2018
Account Executive - Public Spaces Vertical
Big Ass Fans
02.2013 - 10.2015
Midway University
Bachelor of Business Administration from HR Management