Kindra Waite
Queen Creek,AZ
Summary
Organized and dedicated. Offering a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Proud to part of a company with a great reputation knowing I am contributing to their success.
Overview
36
36
years of professional experience
Work History
Office manager
Mehall Contracting
02.2023 - 05.2023
- In Charge of scheduling jobs
- Ordering and maintaining all inventory for office and technicians supplies
- Research and purchase all parts needed for specific jobs and keep them labeled for repair technicians to easily find and pick up
- Pre billing for all jobs including technician hours and parts pertaining to the particular jobs
- Maintaining all vehicle maintenance records and letting technicians know when scheduled maintenance was due for each vehicle (approximately 19 vehicles)
- All office errands needed including new cell phones, keys for job sites and office inventory
- A/R & A/P - Vendor invoices entered and paid on a weekly basis. Track down and collect on all accounts receivables to maintain proper influx of monies owed to the company.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Administrative Assistant
Pool Kings LLC
04.2012 - 02.2023
- Promoted to Office Manager in 2017. Worked for this company 3 different times during the listed time frame.
- Answering multi line phone system, scheduling routes & repair jobs.
- Ordering material and equipment.
- Batching & entering vendor invoices.
- Address and solve any customer concerns
- Create and send job estimates and follow up with customers making sure all questions have been answered.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff.
Customer service representative
Bulwark Exterminating
03.2021 - 11.2022
- Main objective was to provide excellent customer service
- Scheduling new and repeat customers
- Scheduling technician routes at 27 branches around the country
- Handled all payment situations
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Provider
Smiles for special needs
03.2020 - 01.2021
- Provide care to our special needs clients (adults)
- Interact with clients throughout the day teaching them lessons, crafts, exercises and daily need functions
- Make sure all their physical and social needs are taken care of.
Office Manager
Chandler Roofing Inc.
03.1998 - 10.2011
- Customer service, proposal drafting and submissions, multi-line phone system, payroll, ordering materials, A/R, A/P, company advertising, job scheduling and job costing
- Experience with QuickBooks & Microsoft Office.
Nanny
Mr.& Dr. Jones and Mr. & Mrs. Haggerty (2 families)
08.1992 - 03.1998
- Daily care for children
- Preschool activities and field trips to broaden their life experiences
- Helped with extra-curricular activities as ages progressed
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Watched them grow with pride as all 4 children have now graduated from college.
Assistant office manager
Dolly Dusters Cleaning Service
01.1987 - 01.1992
- Answering phones, initial interview of prospective employees, general office duties, customer service.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Recorded expenses and maintained accounting records.
Education
Business Management program -
Chandler/Gilbert Community College
Gilbert, AZGeneral studies -
Gilbert High School
Gilbert, AZ06.1982
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Billing
References
References available upon request
Timeline
Office manager
Mehall Contracting
02.2023 - 05.2023
Customer service representative
Bulwark Exterminating
03.2021 - 11.2022
Provider
Smiles for special needs
03.2020 - 01.2021
Administrative Assistant
Pool Kings LLC
04.2012 - 02.2023
Office Manager
Chandler Roofing Inc.
03.1998 - 10.2011
Nanny
Mr.& Dr. Jones and Mr. & Mrs. Haggerty (2 families)
08.1992 - 03.1998
Assistant office manager
Dolly Dusters Cleaning Service
01.1987 - 01.1992
Business Management program -
Chandler/Gilbert Community College
General studies -
Gilbert High School
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