Kindra White
Controller
Wichita,KS
Summary
More than 20 years in office management experience which includes, support staff management, training, supervision, budget preparation and analysis specializing Campus Services, Minerals Maintenance and Hospital Services. Skilled at multi-tasking while keeping strong diligence. Ability to employ professionalism and superior communication skills to meet client and company needs. Excel at analyzing, prioritizing, and completing tasks while showing professionalism and sound judgment in high-stress situations. Highly focused and purposeful office professional that successfully supports complex, deadline-driven operations. Proven leadership and successful in leading teams in achieving financial goals. Accomplished in working with executive leaders to develop business, financial and growth strategies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Accomplished in reducing expenses, streamlining financial operations and improving reporting functions.
Overview
27
27
years of professional experience
Work History
Employee Benefits Specialist
Liberty National Globe Life
08.2023 - 06.2024
- Analyzed claims data to identify areas of potential cost savings within the organization's insurance plans.
- Worked closely with brokers and consultants on renewals and evaluations of current benefit plan designs.
- Reduced company healthcare costs with strategic benefits plan design and negotiation.
- Point of contact for employees to obtain up-to-date information about their individual benefit plans.
- Developed and analyzed models to support employee benefit plan rollout both successfully and efficiently.
- Managed annual open enrollment process, ensuring timely and accurate updates to employee records.
- Reviewed proposed changes in legislation that could impact the company''s existing benefits package, advising senior leadership accordingly.
- Assisted employees with complex benefits issues, resolving concerns in a professional manner.
- Maximized employee understanding of benefits offerings through effective communication initiatives.
- Enhanced employee satisfaction by developing and implementing comprehensive benefits programs.
- Coordinated with payroll department to ensure accurate deductions related to employee benefit elections.
- Streamlined benefits administration processes for increased efficiency and accuracy.
- Collaborated with HR team to onboard new employees, providing thorough orientation on available benefits options.
- Evaluated market trends and benchmark data to maintain competitive benefit offerings for staff retention efforts.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into Software.
- Implemented open enrollment system to streamline benefits processes for employees.
- Developed comprehensive benefits packages to improve employee satisfaction and retention.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
Independent Healthcare Insurance Agent
Assurance IQ
10.2023 - 04.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Utilized CRM software to manage client relationships.
- Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Analyzed customer needs to provide customized insurance solutions.
- Analyzed risk factors to recommend appropriate coverage levels.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Monitored customer feedback and identified areas of improvement.
District Unit Controller - West
Wesley Medical Center/Wesley Woodlawn Hospital-Sodexo
07.2017 - 06.2023
- Assisted GM in the overview and management of 6 Cost Centers located in Kansas, and 14 Cost Centers located in Colorado
- Compare and analyze weekly, monthly and yearly forecasts to budgets, prior year data as well as market trends
- Prepare, analyze and email financial reports each week to corporate accountant and communicate to all managers including DM about financial standings
- Conduct routine audits of cash handling, accounts receivable, and accounts payable to assure that Sodexo policies and procedures are being met and followed
- Assist District GM's with financial controlling by visiting units, holding online training, providing financial reports, and invoices as requested, as well as examining Sodexo contracts to ensure contract compliance
- Volunteered to test CCOR, E-Vision Static Reporting and New BRIO Portal
- Strong ratings on Employee Performance Reviews
- Built strong professional relationships with clients, peers, and employees, by delivering quality service the first time
- Prepare, Code and Scan Invoices to Lawson for client
- Supply Operations Metrics Dashboard updates for the district to ensure prompt compliance
- Created PLUS Reporting spreadsheets for client to track daily labor, and monitor FTE usage
- Calculate and monitor time worked in Kronos for reporting in PLUS
- Audit, track and supply bi-weekly and monthly service invoices to the client
- TJE, SAE and WAE entries in UFS
- Weekly, monthly, and yearly District reports.
Office Manager/Controller/District Admin
WSU Dining/Friends Sodexo
09.2003 - 07.2017
- Assisted GM in the development of an $8 million annualized budget across 14 cost centers by applying forecasts and prior year data as well as market trends
- Prepare and analyze all financial reports each week and communicate to all managers including DM about financial standings
- Conduct routine audits of inventories, cash handling, accounts receivable, and accounts payable to assure that Sodexo policies and procedures are being met and followed
- Assisted the district with financial controlling by visiting units and examining Sodexo contracts to ensure contract compliance
- Helped to set up new unit financials by working with the admin and GM to ensure understanding of Sodexo's financial systems and procedures
- Volunteered to test Labor Management and Web UFS
- Nominated for Stars of Finance Award
- Received several Sodexo awards for Outstanding Customer Service and Job Performance Skills
- Exceeds expectations ratings on Employee Performance Reviews
- Built strong professional relationships with clients, peers and students by delivering quality service the first time
- Approve Market connection invoices
- Calculate and monitor time worked in Kronos for reporting in UFS
- Audit and track daily, weekly, monthly and yearly commissions, and client payments to ensure contract requirements are being met
- TJE, SAE and WAE entries in UFS
- Weekly, monthly and yearly District reports.
Maintenance Administrator, Administrative Specialist
IMC Phosphates, Inc.
03.1997 - 04.2002
- Directly responsible for development of $80 million annualized budget for the Minerals Maintenance Organization
- Directly responsible for the re-identification of $17 million in misallocated labor charges and journalization to the correct cost centers
- Responsible for the development of a wide spectrum of research projects through the identification of appropriate measurement techniques for data gathering in support of cross functional teams including field staff, Information Technology, Engineering, Finance/Accounting, Human Resources and corporate management
- Served as team leader and/or project coordinator for company-wide community based initiatives
- Prepared weekly, monthly, and yearly reports as needed.
Education
Associate of Science - Business/Paralegal
Florida Metropolitan University
Lakeland, FLSkills
- Budgeting ability
- Initiative-taking
- Strong contract Skills
- Knowledge of E-Vision, UFS, Market Connection, Kronos, CBORD, Infor, Enterprise Manager, Item Harmony, OMD
- Leadership/communication skills
- Knowledge of Balance Sheet Accounting
- Knowledge of Budget and Operating Statements
- Performance Oriented
- Internal Controls
- Cash Flow Management
- Accounts Payable and Receivable
- Tax Compliance
- Management accounting
- Fixed Asset Management
- Strategic Planning
- General Ledger Management
- Financial Management
- Process Improvement
- Variance Analysis
- Intercompany Transactions
- Policy Development
- Internal control management
- Revenue Recognition
- ERP Systems Expertise
- Project Management
- Internal controls development
- Compliance Enforcement
- Financial Planning
- Risk Management
- Budgetary Planning
- Credit Control
- Consolidation Accounting
- Accounting management
- Report Generation
- Budget Development
- Corporate finance
- Working capital management
- Financial Forecasting
- Pricing and costing
- Cost accounting
- Debt management
- Revenue Generation
- Financial Policy Development
- Budget Administration
- Payroll Processing
- Audit preparation
- Account Reconciliation
- Staff Management
- Preparing financial statements
- General ledger accounting
- Financial statement review
- Bookkeeping
- Statement Reconciliation
- Budget Compliance
- Trend Analysis
- Finance
- Expense Control
- Financial statements expertise
- Team Oversight
- Budget Preparation
- Processing payments
- Commission calculation
- Collections understanding
- Accounts receivable management
- Data Tracking
- AP/AR invoicing
- Regulatory Compliance
- Negotiation
- Financial document review
- Procedure Development
- Reporting oversight
- Procurement Management
References
- Lindsey Bevans, Area GM, (720) 737-3093
- Steve Crocombe, Operations Manager, (316) 259-2559
- Rick Cole, Client Executive, (405) 802-1048
- Reggie Small, Client Executive, (720) 754-6454
- Eric Padilla, GM, (970) 568-2588
- Felicia Partida, Operations Manager, (303) 363-5164
- Angel Guttlein, GM, (303) 519-2701
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Independent Healthcare Insurance Agent
Assurance IQ
10.2023 - 04.2024
Employee Benefits Specialist
Liberty National Globe Life
08.2023 - 06.2024
District Unit Controller - West
Wesley Medical Center/Wesley Woodlawn Hospital-Sodexo
07.2017 - 06.2023
Office Manager/Controller/District Admin
WSU Dining/Friends Sodexo
09.2003 - 07.2017
Maintenance Administrator, Administrative Specialist
IMC Phosphates, Inc.
03.1997 - 04.2002
Associate of Science - Business/Paralegal
Florida Metropolitan University
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