Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kindrea Walker

Charlotte,NC

Summary

Highly professional, team oriented and Certified Scrum Master with a proven track record of successfully providing servant leadership to Scrum teams ensuring they have guidance to deliver high quality, functional software solutions from the foundation of an Agile mindset.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Scrum Master - Contractor

Bank Of America
Charlotte, NC
08.2020 - Current
  • Coached and Served teams through Scrum ceremonies like Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Demos/Reviews, and Sprint Retrospectives for Wealth/Investors Digital Online teams
  • Coached teams into maturity with Agile practices with Velocity, burndown/Up reports, and provided necessary guidance to implement Agile Manifesto
  • Worked closely and listened to team members' feedback to identify issues and resolve conflicts or impediments.
  • Created, mitigated and implemented contingency plans to address potential risks for Merrill Lynch and Bank of America of COBE (Collaborative Online Benefits Enrollment) Platform users.
  • Work with the team to ensure a functional, incremental, and valued product understanding is given on Sprint backlog review calls with gaining agreement from Product Owner
  • Track and own each team’s dependency, business risk management and impediment removal using Confluence, JIRA, Microsoft Power BI, and Sharepoint
  • Promotes or facilitates collaborations with internal and external Agile Release Trains to support Product Delivery and Sprint completions leading into PI planning


Scrum Master

Ally Financial Inc
Charlotte, NC
07.2018 - 08.2020
  • Provided servant leadership and guidance during sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives for Robotics Process Automation Wires and Mortgage Lending teams
  • Owned, Assessed and Managed Scrum and Kanban Jira boards to determine 2 week sprint, developers code/branching, and software release readiness
  • Document and track Sprint retrospect details for team collaboration and efficiency improvements via Go Retro, Sharepoint and Confluence applications
  • Assessed each team from Waterfall project processes into an Agile mindset to ensure maturity and overall 80% story/task completion rate
  • Meet, collaborate and consult via Webex with business stakeholders to level set details on product or feature expectations along with any associated risks mitigation plans to be implemented
  • Protected each team's Scope of Responsibility by isolation and removal of impediments, and Agile implementing best practice of scope creep elimination
  • Worked closely and listened to team members' feedback to identify issues and resolve conflicts in one on one sessions or weekly sync ups.

Application Support Analyst

Newport Group Retirement Services
Charlotte, NC
08.2017 - 07.2018
  • Verify, test, and apply 15-20 weekly new sourced code changes to retirement asset platform applications from development/ conception to release with Azure DevOps
  • Complete UAT and developing environments application testing for new code releases to isolate critical feature development
  • Provided 24/7 support for web-based applications, file and data feeds and batch processes to prevent impact to business.
  • Create app code change request in AzureDev OPS tool to produce Jira for bugs enhancements/fix
  • Implement emergency fix for clients needed to website/platform and ensure successful application health of use.
  • Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.

Education

BS of Computer Science -

University of Phoenix
06.2014

Skills

  • Project Management
  • Horizon Jira Board
  • Global Banking and wealth Project Management
  • SDLC
  • Scaled and Waterfall Agile Development Coaching
  • Software QA testing
  • Business Stakeholder Communication
  • Agile Manifesto
  • Azure DevOps
  • CI/CD development
  • Backlog Management
  • Agile Best Practices
  • Team Engagement
  • Release Planning
  • Sprint Planning
  • Atlassian JIRA
  • DevOps Principles

Accomplishments

  • Running SQL server DB queries to troubleshoot application incidents to analyze business intelligence data
  • Supported internal users of 40-50 with ticket requests for Salesforce CRM product or feature enhancements
  • Lead team with agile methodology project working as product manager on PNC client acquisition for system migration
  • Assigned project lead on 6-month mitigation to implement SOC I & II Certification for organization
  • Facilitate weekly knowledge transfer trainings to ensure business KPLs met for team concerning new applications team project or objectives in person /Microsoft teams/Zoom/GO-TO Meeting

Certification

Certified SAFe Scrum Master- 5 (SSM), Scrum Alliance

Timeline

Senior Scrum Master - Contractor

Bank Of America
08.2020 - Current

Scrum Master

Ally Financial Inc
07.2018 - 08.2020

Application Support Analyst

Newport Group Retirement Services
08.2017 - 07.2018

BS of Computer Science -

University of Phoenix

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Kindrea Walker