Kine Gueye
Chicago,IL
Summary
As a highly skilled and dedicated Care Coordinator with over 5 years of experience in the healthcare industry, I have a proven track record of success in coordinating and managing care services for patients with diverse needs. My extensive knowledge of healthcare regulations, policies, and procedures, combined with my exceptional communication and leadership skills, has enabled me to effectively manage care plans and ensure quality patient outcomes. I am passionate about improving patient experiences and ensuring that they receive the best possible care.
Overview
6
6
years of professional experience
Work History
Patient Care Navigator
CVS Health
Chicago, IL
09.2022 - 12.2022
- Managed a caseload of 80 patients, exceeding company targets for patient outreach and engagement
- Coordinated care and services, resulting in an increase in successful dialysis starts
- Provided support and education for patients about fluid management and sodium restrictions, leading to a reduction in readmissions due to complications
- Connected clients with community resources for successful discharge and transition, resulting in a 25% increase in successful transitions to home care
- Monitored patient engagement in scheduled appointments for dialysis treatments, procedures, tests, and consultations, achieving a 90% attendance rate
- Identified extrinsic barriers such as transportation, financial concerns, or pharmacy to alleviate the obstacles, resulting to increase in patient satisfaction
Care Coordinator
Near North Health Services Corporation
Chicago, IL
07.2019 - 03.2021
- Conducted health assessments for 1000+ identified members to determine their care needs
- Provided peer support for enrolled patients, including advocacy as patients navigate the medical system, resulting in a 25% increase in timely interventions and improvements in patient outcomes
- Maintained and distributed approved disease-specific education to identified patient panels and the community, resulting in an increase in patient education and understanding of their health conditions
- Provided reminder phone calls for various scheduled appointments and followed-up after scheduled appointments, resulting in a 20% decrease in missed appointments and improved patient compliance
- Assisted patients with obtaining specialty care visits, Primary Care Provider visits, and ancillary services such as labs/diagnostics.
Member Care Coordinator
HCSC- Blue Cross Blue Shield of Illinois
Chicago, IL
09.2018 - 06.2019
- Managed a caseload of 180 patients, exceeding company targets for patient outreach and engagement
- Developed and executed personalized care plans for 100% of assigned members
- Followed up with members quarterly and annually, resulting in a 30% improvement in member health outcomes
- Referred members to Community Support Services, Department of Health and Human Services, and Department of Aging per member's needs and requests
- Documented all incoming and outgoing activities using the electronic medical record system with 100% accuracy
- Trained and coached new hires resulting in a 50% improvement in new hire performance.
Care Management Associate
Aetna Better Health of Illinois
Chicago, IL
09.2016 - 08.2018
- Enrolled 1000+ members in care management resulting in a 25% reduction in hospital readmissions
- Conducted outreach to 60 newly enrolled waiver service members daily and connected them to their assigned case manager
- Scanned and linked members' health assessment modules into the electronic medical record system with 100% accuracy
- Demonstrated natural leadership skills by performing ongoing training and providing proper resources to new hires resulting in improvement in new hire performance
- Promoted communication, both internally and externally, to enhance the effectiveness of medical management services.
Education
Bachelor of Science - Major in Applied Health, Minor in Psychology
William Paterson University
Wayne, NJ05.2015
Skills
- Communication: Effectively communicate with healthcare professionals, patients, and their families to ensure their needs are met
- Time management: Manage multiple tasks and priorities to optimize patient care
- Organization: Organize and prioritize tasks to ensure timely and efficient care coordination
- Adaptability: Flexible and adaptable in challenging situations and changing healthcare environments
- Empathy: Demonstrate compassion and empathy when working with patients and their families
- Attention to detail: Pay close attention to details when dealing with complex medical cases
Accomplishments
- Basic Life Support for Healthcare Providers (BLS) - American Heart Association, obtained in 2023, Expires in 02/ 2025.
Languages
French
Professional Working
Timeline
Patient Care Navigator
CVS Health
09.2022 - 12.2022
Care Coordinator
Near North Health Services Corporation
07.2019 - 03.2021
Member Care Coordinator
HCSC- Blue Cross Blue Shield of Illinois
09.2018 - 06.2019
Care Management Associate
Aetna Better Health of Illinois
09.2016 - 08.2018
Bachelor of Science - Major in Applied Health, Minor in Psychology
William Paterson University
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