Kineisha Woodad

• Evaluate initial and re-examination applications to determine eligibility for certification or examination.
• Notifies applicants by mail of deficiency and responds to questions from applicants relative to the deficiency. Approves application for certification or examination or refer to investigations within 7 days of the department’s receipt of the application.
• Prepares documents for scanning and create list for scanning into AXIOM within one day of receipt.

• Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
• Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
• Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
• I managed the full onboarding process for new employees ensuring a smooth transition into the company.
• I handled the offboarding process for departing employees,ensuring compliance with company policies and legal requirements. This involved coordinating exiting interviews ,managing the return of company property ,deactivating system access,and preparing final paperwork.
• Trained new hires covering the key essential skills company policies and job specific knowledge.
• I managed some payroll system handling data input ,calculations and reporting to ensure compliance with regulations.
• Supported organizational growth through active participation in networking events, conferences, and professional associations.
• Solved conflicts and addressed issues that occurred between other entities and business.
• Contributed to the successful execution of company-wide initiatives through diligent tracking of project milestones and deliverables.

• Processed applications for the Board of Osteopathic Medicine.
• Liaison between calling applicants and their Processor. Giving updates to reduce workload on leadership.
• Categorized and sorted incoming mail for the department. Ensuring timely delivery to the repository imaging system.
• Selected for promotion within four months of employment.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Developed highly empathetic customer relationships and earned reputation for exceeding service standard goals.
• Remote

• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

I manage office supplies and equipment,ensuring availibty and cost-effectiveness.

I oversee the procurement ,storage and disruption of office inventory.

Applied customer feedback to develop process improvements and support long-term business needs.

Maintained quality control and productivity rates to increase revenue and production time.

Managed office operations while scheduling appointments for employer/resume writer.

• Answered multi-line phone system and enthusiastically greeted callers.
• Scheduled appointments and conducted follow-up calls to clients.