KINESHA EDMONDS
Burkeville,VA
Summary
Friendly, customer-focused SR Spec Registrar with 4 years insight into handling billing and insurance processing, patient requests and other medical staff needs. Remains current with up-to-date info on more challenging aspects of HIPAA, EMTALA and other regulations. Provides extensive resources and support to address billing and insurance inquiries, verify coverage and process payments. Seasoned professional actively scouts potential issues regarding insurance, admission and registration forms.
Overview
20
20
years of professional experience
Work History
PSR
BON SECOURS OBGYN
Colonial Heights, VA
10.2023 - Current
- Inputted patient demographic data into electronic health record system.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Sorted and distributed incoming mail daily.
- Maintained a clean and organized reception area.
- Reviewed patient accounts for accuracy on a regular basis.
- Maintained accurate records of services provided during each visit or procedure.
- Greeted patients upon arrival and directed them to the appropriate area.
- Adhered to HIPAA regulations when handling confidential patient information.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Scanned documents into electronic health record system as needed.
- Ensured all necessary paperwork was completed prior to patient visits.
- Provided customer service by answering patient questions and addressing concerns.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with scheduling follow-up appointments according to provider availability.
- Answered incoming calls in a professional manner.
- Scheduled patient appointments and procedures.
- Scheduled patient appointments over phone and in person, maximizing productivity.
SR Spec Registrar
Bon Secours St. Francis Medical Center
Midlothian, VA
12.2022 - Current
- Developed and implemented strategies for the recruitment of new hire registrars.
- Managed budgets, staffing levels and performance of registrars.
- Liaised with other departments to ensure quality patient care.
- Conducted regular audits to identify areas for improvement in registration.
- Mentored new registrars on professional development plans and career paths.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Offered front-facing, enthusiastic approach to customer service, resolving complaints and directing pressing matters to supervisor or most-appropriate party.
- Ordered and restocked supplies in line with budget limits and office needs.
- Assessed admissions, registration forms and discharges while focusing on quality control.
- Communicated with customers regarding co-payment, deductibles and deposit statuses.
- Added payment notations and other adjustments to patient records for future reference.
- Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
- Accessed patient charts to collect, abstract and extrapolate patient data.
- Pushed computer cart to register patients at bedside and obtain account information.
Patient Registrar
Bon Secours St. Francis Medical Center
Midlothian, VA
01.2022 - 12.2022
- Reviewed patient records to ensure accuracy of demographic information and insurance eligibility.
- Verified insurance coverage and completed pre-registration process for new patients prior to their arrival.
- Assisted in scheduling appointments, registering patients, and verifying insurance benefits.
- Collected co-payments from patients at time of service or scheduled payment plans when necessary.
- Provided excellent customer service while assisting patients with questions regarding registration procedures.
- Maintained up-to-date knowledge of third party payer requirements for reimbursement purposes.
- Processed all required paperwork and forms related to the registration process and ensured that patient data was entered accurately into the system.
- Resolved discrepancies between hospital bills, payments received, and accounts receivable balances.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient health information.
- Answered phones promptly and courteously while addressing patient inquiries related to registration matters.
- Greeted patients upon arrival at facility, collected required documents, and verified demographic information against existing records.
- Identified potential issues that may affect reimbursement or lead to underpayment and overpayment situations.
- Managed daily cash deposits for payments received from various sources such as insurance companies or individuals.
- Provided support to other departments within the organization as needed including admitting, medical records, billing office.
- Trained new employees on proper use of registration systems and processes.
- Greeted visitors and established purpose of visit to complete check-in procedure quickly.
- Collected and processed copayments and out-of-pocket charges.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Updated patient demographic information in EPIC to prevent treatment and recordkeeping errors.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Security Officer
Bon Secours St. Francis Medical Center
Midlothian, VA
08.2020 - 01.2022
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated communication systems between officers stationed throughout the facility.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored premises and recorded activity in daily officer reports.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Reported safety hazards for remediation response.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Correctional Officer
VCBR
Burkeville, VA
01.2010 - 07.2020
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Developed individualized treatment plans for each inmate based on assessments of their mental health needs.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Collaborated with outside agencies such as social workers, psychologists, probation officers., when necessary.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
Correctional Officer
Beaumont Juvenile Correctional
Goochland, VA
12.2004 - 01.2010
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Detected potential threats and quickly defused conflicts.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Supervised inmates during day-to-day activities.
- Performed head counts, checking cells for missing inmates.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
Education
High School Diploma -
Nottoway High School
Crewe, VA06-2002
Skills
- Database Administration
- Electronic Medical Record Software
- Organization and Time Management
- Verbal Communication
- Time Management
- Planning
- Friendly, Positive Attitude
- Data Management
- Team Building
- Problem Solving
- Written Communication
- Leadership
- Teamwork and Collaboration
Timeline
PSR
BON SECOURS OBGYN
10.2023 - Current
SR Spec Registrar
Bon Secours St. Francis Medical Center
12.2022 - Current
Patient Registrar
Bon Secours St. Francis Medical Center
01.2022 - 12.2022
Security Officer
Bon Secours St. Francis Medical Center
08.2020 - 01.2022
Correctional Officer
VCBR
01.2010 - 07.2020
Correctional Officer
Beaumont Juvenile Correctional
12.2004 - 01.2010
High School Diploma -
Nottoway High School
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