Summary
Overview
Work History
Education
Skills
Timeline
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Kineshia Harris

Lake Saint Louis,MO

Summary

Skilled multitasker with superior work ethic and good teamwork,problem solving and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

10
10
years of professional experience

Work History

Caregiver

Park Place At Winghaven
09.2023 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Fraud Operations Specialist

Citi
10.2022 - 08.2024
  • Able to guide individuals through Federal mandates of HIPPA and follow necessary guidelines to protect confidential information 2
  • Determined existing fraud trends by analyzing accounts and transaction patterns.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Made recommendations for closing accounts and performed associated follow-up.
  • Reduced fraud losses by implementing effective detection strategies and monitoring systems.
  • Leveraged advanced analytical tools for better understanding of complex data sets; resulting in more accurate identification of fraudulent activities.

PAC Coordinator

Spectrum
05.2022 - 09.2022
  • Able to guide customer success with my background knowledge of telecommunications


  • Enhanced performance through collaboration with diverse teams.
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

Advocate 4ME Rep

United Healthcare
02.2015 - 04.2022


  • Conducted steady pace with heavy call volumes and extreme hold times
  • Answered member questions about products and services.
  • Consulted with customers regarding needs and addressed concerns.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Riverview Gardens Sr. High School
St Louis, MO
05.2009

Skills

  • Problem-Solving
  • Quick Learner
  • Computer Skills
  • Multitasking and Organization
  • Telephone Etiquette
  • Respectful and Compassionate
  • Time Management
  • Fast Learner

Timeline

Caregiver

Park Place At Winghaven
09.2023 - Current

Fraud Operations Specialist

Citi
10.2022 - 08.2024

PAC Coordinator

Spectrum
05.2022 - 09.2022

Advocate 4ME Rep

United Healthcare
02.2015 - 04.2022

High School Diploma -

Riverview Gardens Sr. High School

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Kineshia Harris