KINET SMITH

Experienced Social Service Professional with over twenty years of experience working in case management, advocacy, employment and protective services. Eight years Workforce Development experience and five years of Quality Analyst experience consistently reviewing and analyzing data entered in Workforce system for accuracy. Collaboration with Management to resolve deficiencies in performance, fraudulent case activities and ineffective operations. Knowledgeable of basic nursing skills and medical terminology. Highly organized, energetic and versatile leader committed to continuous improvements. Supervisory experience responsible for the overall daily operations of an office environment that includes staff management, development and customer service. QUALIFICATIONS Good reasoning abilities and sound judgment. Tactful, flexible and people oriented. Strong written and verbal communication skills with the ability to drive and effectively communicate change Excellent customer service Ability to act and drive a sense of urgency to ensure both internal and external customers are served in a timely manner. Proficiency in Microsoft Office Products Ability to work in a team environment Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.