Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kinette Carey

ROUND ROCK,TX

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

8
8
years of professional experience

Work History

Retail Sales Leader

Dick's Sporting Goods, Inc
Pflugerville, Texas
12.2015 - Current
  • Increased customer engagement to drive interest and boost sales opportunities.
  • Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
  • Promoted company's brand and cultivated new relationships by delivering expert presentations.
  • Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
  • Developed multiple sales strategies to address range of project and customer types.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Delivered in-depth information on product features so customers could make educated decisions before purchase.
  • Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Conducted ongoing staff development to help employees achieve growth within job roles.
  • Recruited and trained team members, as well as supported other departments with mentorship.
  • Tightened security around store to reduce shrink and alleviate theft.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
  • Achieved sales metrics consistently by creating SMART goals based on available sales data.
  • Provided strong service to customers, increasing customer loyalty 60%

Childcare Provider

YMCA After School Program
Round Rock, TX
07.2013 - 08.2014
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Led children in creative, athletic and educational activities while maintaining safe and orderly group.
  • Consulted with families to discuss activities and behaviors of each child.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Provided one-on-one and peer group tutoring on core subjects for children aged 5 to 11

Education

Bachelor of Arts - History Teacher Education

Texas State University
San Marcos, TX
12.2023

Associate of Arts - Anthropology

Austin Community College
Austin, TX
08.2020

Some College (No Degree) - Biology

Texas Lutheran University
Seguin, TX

High School Diploma -

Round Rock High School
Round Rock, TX
05.2012

Skills

  • Computer Proficiency and Microsoft Office
  • Flexible Hours
  • Ability to Lift 40 Pounds
  • Energy and Physical Stamina
  • Merchandise Receiving and Handling
  • Inventory Accuracy
  • Customer Service
  • Sales Team Leadership
  • Customer Complaint Resolution
  • Coaching and Mentoring
  • Critical Thinking
  • Directing Team Members

Timeline

Retail Sales Leader

Dick's Sporting Goods, Inc
12.2015 - Current

Childcare Provider

YMCA After School Program
07.2013 - 08.2014

Bachelor of Arts - History Teacher Education

Texas State University

Associate of Arts - Anthropology

Austin Community College

Some College (No Degree) - Biology

Texas Lutheran University

High School Diploma -

Round Rock High School

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Kinette Carey