Kinette Rodgers
Dallas
Summary
I am experienced with handling customer interactions and resolving issues promptly. I utilize communication and empathy to build strong customer relationships while keeping a positive track record of maintaining high customer satisfaction and fostering loyalty.
I am a diligent Customer Service Representative with solid a background in customer service. Also, I have a proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. I have demonstrated the ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
39
39
years of professional experience
Work History
Substitute Teacher
Duncanville Independent School District (DISD)
03.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
Customer Service Representative (Remote)
Williams-Sonoma
01.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Associate (Remote)
Neiman Marcus
10.2018 - 07.2019
- Delivered outstanding service via inbound calls for luxury retail support.
- Addressed customer inquiries and product concerns with a focus on high-end service standards.
- Escalated complex issues and maintained a consistent, professional tone under pressure.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Call Center Representative (Remote)
U-Haul Moving & Storage
06.2017 - 09.2017
- Provided support to customers booking equipment rentals and moving vehicles via phone.
- Processed card and electronic payments for storage unit services.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Virtual Operator (Remote)
LiveOps
05.2012 - 05.2014
- Handled inbound customer service and sales calls across various national brands.
- Demonstrated effective listening and persuasive skills to convert inquiries into sales.
- Maintained high performance and quality scores in a fully remote, self-directed environment.
Customer Service Representative Team Lead
Chrysler Financial
04.1986 - 06.1999
- Assisted customers with loan resolutions across phone, online, and in-person channels.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Led a team of 5–7 employees, overseeing daily operations and training.
- Used outbound systems to manage past-due account communications and improve loan recovery.
Education
Master of Arts - Worship Studies
Dallas Baptist University
Dallas, TX05-2018
BBA - Business Administration and Management
University of Texas At Arlington
Arlington, TX12-1985
High School Diploma -
Skyline High School
Dallas, TX05-1981
Skills
- Remote & Virtual Customer Support
- Call Center Operations
- Issue Resolution & Escalation
- Payment Processing (Credit/Debit/E-check)
- CRM & Support Tools: Intercom, Zendesk, Slack, Notion (learning or familiar)
- Microsoft Word & Internet Explorer
- Empathetic Communication & Customer Advocacy
- Technical Troubleshooting
- Remote Work Independence & Self-Management
- Clear Written Communication for Async Support
- Team Leadership Skills
- Relationship building and management
Timeline
Substitute Teacher
Duncanville Independent School District (DISD)
03.2022 - Current
Customer Service Representative (Remote)
Williams-Sonoma
01.2020 - 01.2022
Customer Service Associate (Remote)
Neiman Marcus
10.2018 - 07.2019
Call Center Representative (Remote)
U-Haul Moving & Storage
06.2017 - 09.2017
Virtual Operator (Remote)
LiveOps
05.2012 - 05.2014
Customer Service Representative Team Lead
Chrysler Financial
04.1986 - 06.1999
Master of Arts - Worship Studies
Dallas Baptist University
BBA - Business Administration and Management
University of Texas At Arlington
High School Diploma -
Skyline High School
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