King Dennis
Columbia ,SC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Deli Clerk
Publix Supermarkets
09.2018 - 11.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Made food according to standard recipes with requested changes for customer satisfaction.
Fast Food Manager
Burger King
06.2005 - 07.2018
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Reconciled cash and credit card transactions to maintain accurate records.
- Reduced shortages Number% by holding staff accountable for excessive food waste and conducting shift inventories.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Title Manager
TitleMax
07.2004 - 07.2005
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Communicated with customers to resolve common title issues.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Received and processed paperwork for titles, new license plates, and renewals.
- Entered title and vehicle information into database.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Handled cash and credit card payments accurately.
- Managed and reconciled accounts to finalize accurate and complete financial transactions.
- Collected taxes and fees, submitted payments and issued receipts.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Contacting past due customers by phone or in person to discuss why are their account delinquent and how we can resolve their financial issue.
Education
Bachelor Of Science - Business Management
Benedict College
Columbia, SCIT Certification - Information Technology
Course Careers IT Boot Camp
Skills
- Food Packaging and Labeling
- Product Recommendations
- Cleanliness and Sanitation
- Product Knowledge
- Customer Service
- Updating Seasonal Menu
- Weights and Measurements
- Interactive Communication Skills
- Proper Food Handling
- Deli Equipment Operation
- Daily Food Preparation
- Verbal and Written Communication
I'm currently studying for my IT certification from Coursecareers.
Concentration in IT help desk or IT support.
Timeline
Deli Clerk
Publix Supermarkets
09.2018 - 11.2022
Fast Food Manager
Burger King
06.2005 - 07.2018
Title Manager
TitleMax
07.2004 - 07.2005
Bachelor Of Science - Business Management
Benedict College
IT Certification - Information Technology
Course Careers IT Boot Camp
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