King Hardrick
Troy,MI
Overview
10
10
years of professional experience
Work History
Payment Resolution Specialist
trinity health
Livonia, MI
09.2019 - Current
- Facilitated conference calls between various stakeholders involved in dispute resolution efforts in order ensure timely completion of projects and tasks associated with each case.
- Drafted correspondence to customers regarding resolutions of their issues.
- Created reports on the status of outstanding cases and communicated results to management team members.
- Developed action plans outlining specific tasks needed in order resolve high priority disputes quickly while maintaining excellent customer service levels.
- Performed quality assurance reviews on final resolutions prior to communicating them back to customers or other stakeholders involved in the dispute process.
Accounts Receivable and Billing Specialist
Beaumount hospital
Southfield, MI
02.2018 - 09.2019
- Verified receipt of payments against open invoices and accounts receivable balances.
- Provided customer service related to billing inquiries and disputes.
- Monitored cash flow by tracking payments due from customers.
Insurance Coordinator
Providence Hospital and Medical Center
Novi, MI
01.2017 - 02.2018
- Performed customer service duties such as answering inquiries, providing information and resolving customer complaints.
- Conducted research related to insurance policies and procedures to ensure compliance with applicable regulations.
- Prepared invoices for payment processing according to established guidelines.
- Participated in meetings with senior management to discuss current projects and develop action plans for implementation.
Customer Service Representative
Providence Hospital and Medical Center
Southfield, MI
09.2015 - 02.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Associate of Applied Science - Financial Services
Marygrove College
Detroit, MI09-2016
Skills
- Dispute resolution
- Quality assurance
- Project management
- Data analysis
- Customer communication
- Billing reconciliation
Timeline
Payment Resolution Specialist
trinity health
09.2019 - Current
Accounts Receivable and Billing Specialist
Beaumount hospital
02.2018 - 09.2019
Insurance Coordinator
Providence Hospital and Medical Center
01.2017 - 02.2018
Customer Service Representative
Providence Hospital and Medical Center
09.2015 - 02.2017
Associate of Applied Science - Financial Services
Marygrove College
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