King-Ibrahim Fullah
Hospitality Worker
Tukwila,WA
Summary
Dynamic hospitality professional with extensive experience at Next Move Hospitality Staffing, excelling in guest relations and conflict management. Proven ability to enhance customer satisfaction through effective communication and relationship building. Skilled in food preparation and maintaining a clean environment, ensuring a safe and welcoming atmosphere for all patrons.
Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
6
6
years of professional experience
Work History
Hospitality Worker
Next Move Hospitality Staffing
02.2024 - Current
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Reduced risks by maintaining clean and organised work environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored staff performance and provided feedback and guidance.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
Laborer
PeopleReady
01.2020 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Used variety of hand and power tools to complete tasks.
- Operated forklifts and boom lifts to complete various tasks.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Provided labor support to carpenters, masons and other skilled trades.
- Managed safe and efficient use of tools and equipment on construction sites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Followed instructions and safety protocols while operating machinery and equipment.
Hospitality Worker
LGC Hospitality Staffing
05.2019 - Current
- Communicated with customers to promptly resolve complaints and address inquiries.
- Reduced risks by maintaining clean and organised work environment.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Developed and maintained positive relationships with guests for satisfaction.
- Enforced policies and procedures to increase efficiency.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Prepared reports on guest satisfaction levels and other metrics.
- Security
Education
GED -
Seattle Central Community College
Seattle, WASkills
- Item recommendation
- Prep work
- Housekeeping
- Cleaning and sanitizing
- Concierge support
- First aid training
- Safe alcohol service
- Food preparation
- Guest relations
- Event preparation
- Hotel services and hospitality
- Cash handling
- Emergency response
- Active listening
- Communication
- Conflict management
- Teamwork
- Customer service
- Excellent communication
- Task prioritization
- Room assignment
- Teamwork and collaboration
- Room service
- Check-in procedures
- Multitasking Abilities
- Flexibility
- Relationship building
- Hospitality services
Languages
English
Native or Bilingual
Creole
Native or Bilingual
Timeline
Hospitality Worker
Next Move Hospitality Staffing
02.2024 - Current
Laborer
PeopleReady
01.2020 - Current
Hospitality Worker
LGC Hospitality Staffing
05.2019 - Current
GED -
Seattle Central Community College
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