King Lisa
Covina,CA
Summary
Driven professional with experience at Insurance Auto Action, adept in material handling and customer service. Excelled in high-stress situations, enhancing customer loyalty and maintaining inventory accuracy. Demonstrated teamwork, collaboration, and a positive attitude, achieving high-quality work standards and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Material Handler
Partner Personal
Hesperia
12.2022 - 02.2023
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Performed cycle counts and inventory control to accurately track product levels.
Customer Service Representative
Insurance Auto Action
Monrovia
01.2000 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
La Puente
La Puente, CASkills
Material Handling
Loading and unloading
Order Picking
Positive Attitude
Teamwork and Collaboration
Customer Service
Communicates well with all ages. Spends time with elderly. Communicates well with animals.
Has a way of connecting and communicating with the elderly. Enjoys hearing life experiences from the elderly. And connects with animals with a calm and caring heart.
Timeline
Material Handler
Partner Personal
12.2022 - 02.2023
Customer Service Representative
Insurance Auto Action
01.2000 - 01.2021
High School Diploma -
La Puente