Summary
Overview
Work History
Education
Skills
Security Officer and miscellaneous Work History
References
Certification
Timeline
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King Martin

King Martin

808-276-3790
Kihei,HI

Summary

  • Launa Award (Front of House Associate of the Month); March 2018. Awarded by The Westin Nanea Ocean Villas' Resort Manager for committing to a high-end "luxury style" guest services practice, and frequent professional guest recoveries that are supported by positive reviews on Voice of the Customer, Mobius Guest Experiences, and TripAdvisor.
  • Front Office Safety Champion for the resort's Safety Committee; February 2018. Appointed by The Westin Nanea Ocean Villas' Executive Committee to represent the Front Office in obtaining information at a monthly board meeting on a health and safety topic, and then presenting that information to the Front Office Department.
  • Evolve to Excellence Award (Marketing Teamwork Recognition); February 2015. Recognized by The Westin Ka'anapali Ocean Resort Villas' and Starwood Vacation Ownership's Regional Marketing Manager for a commitment to branded excellence and team effort.
  • The Chairman's Club, 2011. Invited to Diamond Resorts International's highest awards ceremony at the Montage Deer Valley in Park City, Utah. Pampered with expensive gifts and VIP treatment for three days leading up to the awards’ ceremony. Received a special commendation by the company's CEO and Chairman of the Board of the US Corporation for Travel Promotion.
  • Team Leadership Award, 2011. Awarded by Diamond Resorts International's CEO at The Chairman’s Club, 2011, for leading by example a luxury-culture of customer service excellence with consistent, weekly positive reviews recognized on TripAdvisor through relentless guest services, a commitment to the company's Philosophy, "The Meaning of Yes."
  • Ho'okipa Award (Front of House Associate of the Month); October 2010. Awarded by the Ka'anapali Beach Club, A Diamond Resorts International's Front Office Director for outstanding check-ins and check-outs with great attention to detail, a willingness to help and take the initiative, strong teamwork, and smooth front office operational functions.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Real Estate Sales Executive

Hilton Grand Vacations - Maui Bay Villas
06.2023 - Current
  • Presenting the value of vacation ownership to generate sales volume while maintaining a professional and ethical representation of Hilton Grand Vacations company.
  • Selling deeded and trust real estate within 120 minutes using professional closing techniques.

Front Desk Agent

The Westin Nanea Ocean Villas
12.2017 - 10.2018
  • Launa Award (Front of House Associate of the Month); March 2018
  • Front Office Safety Champion for the resort's Safety Committee; February 2018
  • Established weekly TripAdvisor positive name-mentions (please see letters of recommendations)

Concierge Specialist

The Westin Ka'anapali Ocean Resort Villas
11.2014 - 04.2017
  • Evolve to Excellence Award (Marketing Teamwork Recognition); February 2015
  • Performed administration duties for executive marketing leaders and in-house concierges for Westin in-house and pre-arrival marketing team and managers.
  • Assisted with booking activities through pre-arrival calls and scheduling in-house guests on timeshare presentations.

Vacation Services Coordinator

The Westin Ka'anapali Ocean Resort Villas
09.2013 - 11.2014
  • Invited guests and owners to attend timeshare sales presentations
  • Connected with assigned pre-arriving guests and offered critical information needed in preparing for their Maui vacation
  • Served guests and owners as their highly-qualified lobby concierge

VIP Concierge

Ka'anapali Beach Club, A Diamond Resorts International
12.2012 - 06.2013
  • Marketing concierge and front desk agent for returning vacation ownership Club Members.

Front Desk Agent

Ka'anapali Beach Club, A Diamond Resorts International
04.2009 - 12.2012
  • Invitee to The Chairman's Club, 2011 in Park City, Utah.
  • Team Leadership Award, 2011.
  • Front of House Associate of the Month (Ho'okipa Award), 2010
  • Established popular presence on Trip Advisor for exceptional service.

Education

Bachelor of Science - Criminal Justice

Penn Foster College
Scottsdale, AZ
06.2024

Associate of Arts - Liberal Arts And Sciences

University of Hawaii, Maui College
Kahului, Hawaii
05.2007

Skills

  • Current Hawaii Real Estate Salesperson License
  • Current Hawaii Security Officer License
  • 10 years experience in vacation ownership resorts, concierge and front desk
  • Highly professional and presentable
  • Highly awarded for guest services
  • Typing speed 120 - 130 wpm

LinkedIn

wwwlinkedincom/in/kingmartin808

Security Officer and miscellaneous Work History

Aegean Security - Security Officer

November 2022 to February 2022

  • Private executive security for VIP Events: Maui Jim Maui Invitational NCAA Men's Basketball Tournament; Maui Jim Maui Classic NCAA Women's Basketball Tournament

UPS Store Kihei - Clerk

February 2023 to June 2023

Mail Services Plus Napili - Clerk

February 2022 to January 2023

Hawaii Executive Protection & Security - Security Officer

August 2021 to October 2021

  • Private executive security for the nationally televised reality show Temptation Island: Season 4

Pono Security, LLC - Lead Supervisor

January 2021 to July 2021

  • Guard of the Month April 2021
  • Olympic Team USA Trials Private Security Operations Team, June 2021

Maui Executive Protection & Security Services - Security Officer

June 2019 to February 2021

  • Patrolled properties during COVID: graveyard shifts at Grand Champion Villas and Golf Course at Wailea; Maluhia Mansions at Wailea; and Wailea Marriott Residence Inn.
  • Covered upscale VIP parties for Maui Film Festival movie stars at locations such as Grand Wailea Resort and Spa and Four Seasons Wailea Resort.

PetSmart, Inc - Associate Leader

July 2017 to October 2017 (Temporary)

  • Led store to achieve highest amount of PetSmart Charity-Donations within district

References

Jenn Bertram, Sales Executive

Marriott Vacation Club

602-625-8111


Jennifer Hanst, Sales and Marketing Team Manager

The Westin Ka'anapali Ocean Resort Villas

808-667-3300


Robert "Bobby" Bryan, Realtor

Coldwell Banker Island Properties, Kapalua

808-397-7234


Ken Wrobel , SR Marketing Manager 

The Westin Ka'anapali Ocean Resort Villas

wrobelk001@hawaii.rr.com 

808-283-3939 


Melvin Johnson, Jr. , Retired Maui Police Department
Aegean Security (CEO)
Wailuku, HI

808-757-4232


Ed Ferrera , Director of Security
Westin Maui Resort and Spa
Ka'anapali, HI
808-269-5572

Certification

  • Hawaii Real Estate Salesperson License RS-86323 Hawaii Department of Commerce and Consumer Affairs
  • Hawaii Security Officer License GDE-27611 by Hawaii Department of Commerce and Consumer Affairs
  • OSHA 10-hour General Industry Certification 08.27.2018 by Outreach 360 Training provided by Occupational Safety Health Administration (OSHA), United States Department of Labor
  • Lean Six Sigma Black Belt in Government (LSSB) 10.29.2019 by Management and Strategy Institute
  • Project Management Qualified (PMQ) 10.22.19 by Management and Strategy Institute
  • Strategic Organizational Leadership (SOLC) 09.02.2019 by Management and Strategy Institute
  • Certified Conflict Manager (CCM) 08.28.2019 by Management and Strategy Institute
  • Project Management Essentials Certified (PMEC) 08.28.2019 by Management and Strategy Institute
  • Six Sigma Black Belt Professional Certification 07.29.2019 by Management and Strategy Institute

Timeline

Real Estate Sales Executive

Hilton Grand Vacations - Maui Bay Villas
06.2023 - Current

Front Desk Agent

The Westin Nanea Ocean Villas
12.2017 - 10.2018

Concierge Specialist

The Westin Ka'anapali Ocean Resort Villas
11.2014 - 04.2017

Vacation Services Coordinator

The Westin Ka'anapali Ocean Resort Villas
09.2013 - 11.2014

VIP Concierge

Ka'anapali Beach Club, A Diamond Resorts International
12.2012 - 06.2013

Front Desk Agent

Ka'anapali Beach Club, A Diamond Resorts International
04.2009 - 12.2012

Bachelor of Science - Criminal Justice

Penn Foster College

Associate of Arts - Liberal Arts And Sciences

University of Hawaii, Maui College
  • Hawaii Real Estate Salesperson License RS-86323 Hawaii Department of Commerce and Consumer Affairs
  • Hawaii Security Officer License GDE-27611 by Hawaii Department of Commerce and Consumer Affairs
  • OSHA 10-hour General Industry Certification 08.27.2018 by Outreach 360 Training provided by Occupational Safety Health Administration (OSHA), United States Department of Labor
  • Lean Six Sigma Black Belt in Government (LSSB) 10.29.2019 by Management and Strategy Institute
  • Project Management Qualified (PMQ) 10.22.19 by Management and Strategy Institute
  • Strategic Organizational Leadership (SOLC) 09.02.2019 by Management and Strategy Institute
  • Certified Conflict Manager (CCM) 08.28.2019 by Management and Strategy Institute
  • Project Management Essentials Certified (PMEC) 08.28.2019 by Management and Strategy Institute
  • Six Sigma Black Belt Professional Certification 07.29.2019 by Management and Strategy Institute
King Martin808-276-3790