Kingsford Yankey
Norwich,CT
Summary
Accomplished Performance Instructor at Lowes Distribution Center, adept in training delivery and fostering adaptability. Excelled in enhancing associate outcomes through innovative coaching techniques and performance assessment. Proven track record in elevating customer satisfaction and mentoring teams, demonstrating exceptional critical thinking and goal-setting abilities.
Overview
10
10
years of professional experience
Work History
Performance Instructor
Lowes Distribution Center
08.2021 - Current
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Collaborated with colleagues to design comprehensive objectives, resulting in improved associates outcomes.
- Managed team behavior effectively through proactive intervention and clear communication of expectations.
- Utilized a variety of instructional methods to accommodate diverse learning styles, increasing overall comprehension.
Associate
Lowes Distribution Center
07.2014 - 07.2021
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Trained and mentored newly associates on strategies and techniques to complete task.
Education
Associate of Science - Accounting
Three Rivers Community College
Norwich, CT05.2020
Skills
- Training delivery
- Coaching Techniques
- Critical Thinking
- Adaptability and Flexibility
- Decision-Making
- Work Planning and Prioritization
- Stress Tolerance
- Goal Setting
Languages
twi
Native or Bilingual
Timeline
Performance Instructor
Lowes Distribution Center
08.2021 - Current
Associate
Lowes Distribution Center
07.2014 - 07.2021
Associate of Science - Accounting
Three Rivers Community College
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