KINGSFORD KWAME GYEBI
The Bronx,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Attendant
City Parking Garage
07.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed efficient cash register operations.
Home Appliance Sales Associate
Self Employed
09.2019 - 04.2022
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Maintained product knowledge to assist and educate customers on options available.
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Utilized [Software] to check item availability in store inventory.
Airport Security (Cramping)
Ghana Airport
02.2012 - 06.2013
- Conducted regular patrols of key areas to spot and control security concerns.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Performed pat-downs to look for unauthorized materials and weapons.
Auto Parts Retailer
Johnson Miller AutoParts
09.2011 - 12.2012
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Arts - Sociology
Kwame University Of Science And Technology
Kumasi, Ghana09.2018
Skills
- Organizational skills
- Customer Relations
- Sales techniques
- Time management
- Conflict resolution
- Team collaboration
- Customer service orientation
- Interpersonal skills
- Data Entry
Timeline
Customer Attendant
City Parking Garage
07.2022 - Current
Home Appliance Sales Associate
Self Employed
09.2019 - 04.2022
Airport Security (Cramping)
Ghana Airport
02.2012 - 06.2013
Auto Parts Retailer
Johnson Miller AutoParts
09.2011 - 12.2012
Bachelor of Arts - Sociology
Kwame University Of Science And Technology
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