Kingsley Ayanful
Bowie,MD
Summary
A 14-year Guest Service professional seeking an opportunity to showcase my extraordinary customer service skills and dedication to the overall productivity of the company. I am looking to contribute my proven managerial and leaderships skills to a company that holds guest satisfaction and service standards to the highest degree
Overview
9
9
years of professional experience
Work History
Night Auditor
HHMHotels (Washington Marriott Capitol Hill)
Washington, DC
08.2024 - Current
- Received payments from customers via cash or credit cards.
- Processed guest check-outs, including payment processing and providing receipts.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Greeted arriving guests and checked them in to their rooms.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
Night Auditor
PM Hotel Group (Washington Marriott Capitol Hill)
Washington, DC
07.2023 - 08.2024
- Recorded guest comments or complaints, escalation and resolving guest issues.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Input and confirmed reservations for guests.
- Verified customer credit to establish payment method for accommodations.
AWS Cloud Engineer
MercuryGate International Inc.
Cary, NC
02.2021 - 07.2023
- Configured monitoring tools such as CloudWatch Logs, Metrics and Alarms for tracking resource utilization across various cloud deployments.
- Managed the development and implementation of infrastructure automation solutions using AWS technologies such as EC2, S3, ECS, EKS, Lambda.
- Ensured compliance with security policies through periodic audits and reviews of all resources hosted on Amazon Web Services platform.
- Configured backup plans for data stored in Amazon S3 buckets by scheduling regular backups and establishing retention periods.
- Maintained high availability of applications by setting up auto scaling groups across multiple regions.
Dual Assistant General Manager
Aimbridge Hospitality (Homewood and Hampton Inn)
Silver Spring, MD
06.2019 - 07.2020
- Resolved customer complaints quickly and efficiently according to company guidelines.
- Monitored daily operations to ensure compliance with company policies and procedures.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
- Reviewed Monthly budget
- Coding and paying monthly AP
- Sending out Account Receivables
- Posting payments
- Auditing Employee banks monthly
- Managing other department managers
Director of Operations
PM Hotel Group (Homewood Suites DC Convention Cent
Washington, DC
06.2018 - 06.2019
- Created policies and procedures for improved workflow processes.
- Monitored employee attendance, scheduling, payroll.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Maintained budgeting documents for accurate tracking of expenses.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Performed New Hire Orientations including Employment Verifications
Assistant General Manager
Aimbridge Hospitality (Aloft BWI)
Baltimore, MD
05.2017 - 06.2018
- Control of the daily Operation of 155 room hotel
- Completing background checks, E-Verify, reference checks for new hires
- In charge of interviewing and hiring new candidates for the Front office, Kitchen, Bartender
- Account Receivables and Account Payables
- Performing Coaching and Counseling for both team members and Department Managers
- Responding to Guest Voices in Marriott Global Services
- Completing Payroll
Front Office Manager
Hilton Baltimore (Hilton)
Baltimore, MD
09.2017 - 04.2018
- Managed a total number of 33 employees (Front desk, Bellman, Concierge, PBX, Executive Lounge and Night Auditors)
- Attending Resume meetings for groups
- Pre-shifting team members at the beginning of their shits
- Responding to Guest Assistance complains and SALT resolutions
- Training new hires and making sure existing team members are caught up with their trainings
- Monitor and control room inventory to ensure maximum occupancy
- Responsible for employee payroll submission
- Ensure direct balance between in-house reservations system and arrivals on a day to day basis
- Worked as a Night Auditor when needed
Guest Service Manager
Crestline Hotels (Homewood Suites DC Downtown)
Washington, DC
04.2015 - 09.2017
- Control the daily operations of 175 room hotel
- Using analytical ability to provide appropriate solutions for guest issues
- Ensure all outstanding accounts receivable are current and paid to date
- Experience in weekly scheduling, performance feedback and payroll for entire Front Office team.
- Manage all invoices, wire transfers and advance purchases
Education
Some College (No Degree) - Information Technology
George Mason University
Fairfax, VASome College (No Degree) - Automated Logistics
United States Military
Skills
- Balancing Transactions
- Clerical duties
- Processing Registrations
- Facility Maintenance Monitoring
- Generating Reports
- Teamwork and Collaboration
- Balancing accounts
- Tracking expenses
- Multitasking and Organization
- Daily Reporting
- Guest Services
- Night Audit Reports
- Customer Service
- Accounting Principles
- Financial Reporting
- Credit and cash payments
- Reservations
- Conflict/issue documentation
- Resolving issues
- Time Management
- Finance
- Staff Training
- Bank Reconciliation
- Oral and written communications
Timeline
Night Auditor
HHMHotels (Washington Marriott Capitol Hill)
08.2024 - Current
Night Auditor
PM Hotel Group (Washington Marriott Capitol Hill)
07.2023 - 08.2024
AWS Cloud Engineer
MercuryGate International Inc.
02.2021 - 07.2023
Dual Assistant General Manager
Aimbridge Hospitality (Homewood and Hampton Inn)
06.2019 - 07.2020
Director of Operations
PM Hotel Group (Homewood Suites DC Convention Cent
06.2018 - 06.2019
Front Office Manager
Hilton Baltimore (Hilton)
09.2017 - 04.2018
Assistant General Manager
Aimbridge Hospitality (Aloft BWI)
05.2017 - 06.2018
Guest Service Manager
Crestline Hotels (Homewood Suites DC Downtown)
04.2015 - 09.2017
Some College (No Degree) - Information Technology
George Mason University
Some College (No Degree) - Automated Logistics
United States Military
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