Kingsley Diata Natie
Arlington
Summary
Detail-oriented IT Specialist with extensive experience in banking technology environments and a robust background in quality control, customer relationship management, and financial systems support. Recent graduate in Cloud Computing with hands-on expertise in cloud concepts, Agile methodologies, and project management tools. Proven ability to enhance operational efficiency and deliver reliable technical and business solutions. Eager to leverage skills in a DevOps Engineer, Cloud Engineer, or IT support role to drive innovation and support organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Specialist
Santander Bank
Boston, MA
09.2021 - 09.2023
- Managed client relationships and provided customized financial solutions.
- Troubleshot technical issues and supported users across financial applications and systems.
- Collaborated with teams to maintain compliance with internal controls and security policies.
- Assisted in improving workflow processes and enhancing operational efficiency.
Mortgage Loan and Quality Control Specialist
Salem ALEM five Bank
Salem, MA
08.2017 - 08.2021
- Reviewed mortgage loan documentation for accuracy, completeness, and compliance with regulatory standards.
- Conducted quality control audits to ensure adherence to banking policies and procedures.
- Identified discrepancies and implemented corrective actions to minimize risk.
- Leveraged analytical skills to improve reporting accuracy and decision-making.
Relationship Manager
Bank of America
Cambridge, MA
04.2014 - 07.2017
- Managed client relationships and provided customized financial solutions.
- Enhanced customer experience by resolving account issues and delivering high-quality service.
- Supported cross-selling of banking products and contributed to business growth.
- Maintained strong client retention through consistent engagement and service excellence.
Education
Bachelor of Science (B.S.) - Cloud Computing and solutions (Excel Track)
Purdue Global University
08-2026
Ass. Degree (AAS) - Cloud Computing
Tarrant County College
Fort Worth, Texas05-2026
Postgraduate Diploma (PGD) - Computer Science
Nnamdi Azikiwe University
Awka02-2002
Bachelor of Science (BSc.) - Industrial Mathematics
Delta State University (Delsu)
Abraka09-1999
Skills
- Cloud & DevOps: AWS (fundamentals), Azure (monitoring & analytics), CI/CD concepts
- Microsoft Project, Excel, Data Analysis Tools
- Agile Scrum Methodologies
- Kubernetes and container orchestration
- IT Troubleshooting, System Support, User Support
- Cloud FinOps and cost management
- Teamwork, collaboration and Data Management
- Quality Control, Process Improvement, Risk Analysis, Documentation
Certification
- William George Associates Burlington - Burlington, MA 05/2015
- Agile-Scrum Master Certified (152)
- Microsoft Project 2010 Certified (2632)
Timeline
IT Specialist
Santander Bank
09.2021 - 09.2023
Mortgage Loan and Quality Control Specialist
Salem ALEM five Bank
08.2017 - 08.2021
Relationship Manager
Bank of America
04.2014 - 07.2017
Bachelor of Science (B.S.) - Cloud Computing and solutions (Excel Track)
Purdue Global University
Ass. Degree (AAS) - Cloud Computing
Tarrant County College
Postgraduate Diploma (PGD) - Computer Science
Nnamdi Azikiwe University
Bachelor of Science (BSc.) - Industrial Mathematics
Delta State University (Delsu)