Kingsley Hanson
Madison,IN
Summary
Personable Strategic Account Manager with proven success at building and maintaining long-term and profitable business relationships. Coordinates support, service and management resources and fulfills account performance requirements and customer expectations. Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Strategic Account Manager
Madison Chemical
10.2023 - Current
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Served as the primary point of contact for all account-related matters, building trust with key decision makers.
- Collaborated cross-functionally to address client needs promptly and efficiently.
- Presented regular updates on account performance to senior leadership, highlighting successes and areas requiring attention.
Catering Supervisor
Levy Restaurants
06.2023 - Current
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Maintained close working relationships with director of premium, operations, head chef and banquet manager.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
Sales Associate
University Book Store
07.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Marketplace Specialist
SuperATV
05.2021 - 08.2021
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Created troubleshooting guides for the entire company to assist customers needs and concerns.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Education
Bachelor of Science - Sales Management
Purdue University
West Lafayette, IN05.2023
Guest Student - Business Administration And Management
Ivy Tech Community College of Indiana
Indianapolis, IN05.2022
Skills
- Competitive Analysis
- Performance Tracking
- Client Relationship Building
- Data-driven decision-making
- Pricing strategy
- Project Management
- Adobe Creative Cloud/Excel/Word
- Strategic Marketing
- Relationships and rapport
- Client Engagement
Timeline
Strategic Account Manager
Madison Chemical
10.2023 - Current
Catering Supervisor
Levy Restaurants
06.2023 - Current
Sales Associate
University Book Store
07.2022 - 05.2023
Marketplace Specialist
SuperATV
05.2021 - 08.2021
Bachelor of Science - Sales Management
Purdue University
Guest Student - Business Administration And Management
Ivy Tech Community College of Indiana
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