Over 14 years of experience in developing and implementing policies that enhance staff performance and teamwork. A seasoned case manager with a comprehensive understanding of federal, state, and local laws, regulations, and procedures. Recognized for empathetic leadership and the ability to leverage high levels of initiative, judgment, and discretion to achieve organizational goals. Proven adaptability in complex environments while maintaining a strong record of team leadership and inter-agency collaboration. Committed to regulatory compliance and dedicated to providing high-quality care for clients from diverse backgrounds.