Kingsley Onuzuruike II

• Assisted teacher with enrichment activities, correcting papers, or supervising classroom to foster a positive learning environment
• Promoted a cooperative learning environment that encourages collaboration among students.
• Taught course material to students using mixture of lectures, assignments and discussions.

• Worked varied hours, days, nights and weekends as business needs dictate.
• Managed customer relations and customer service through daily communication and interaction.
• Maximized customer interactions by promptly identifying needs and wants.
• Increased customer satisfaction significantly within department.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.

• Answered customer questions about policies and procedures with a friendly and knowledgeable approach.
• Investigated and resolved customer concerns related to order inquiries and delivery tracking.
• Maximized satisfaction by anticipating needs and consistently offering expert support.
• Anticipated needs and resolved problems to keep customers happy.

• Worked safely around moving machinery.
• Prepared orders for shipment by systematically picking, packing and labeling merchandise.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Managed over 50 customer calls per day.' or, "Increased sales by 10%
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

Had the opportunity to collaborate with Citi Ventures team as they were my Business School Teams Sponsor.
This experience gave us the opportunity to expand our skills and make a difference at one of the world’s most global banks. My team as a whole was fully committed to the support given to help us grow and develop from the start with extensive on-the-job training and exposure to the senior leaders, as well as more traditional learning.