Kinh Va Vong
Oakland,CA
Summary
Dynamic and dedicated professional with extensive experience in customer service at MGM Resorts. Recognized for exceptional cleanliness and service quality, consistently enhancing guest satisfaction. Skilled in order taking and problem-solving, fostering positive relationships with guests and coworkers alike. Committed to maintaining high standards and a welcoming environment.
Hospitality professional with track record of delivering top-tier service in busy dining settings. Adept at juggling multiple tasks while maintaining high level of guest satisfaction. Reliable team player with focus on collaboration and adaptability to changing needs, ensuring smooth operations and positive dining experiences.
Overview
17
17
years of professional experience
Work History
Restaurant Waiter
A Bagels Inc
06.2024 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Restaurant Waiter
Vien Huong Restaurant
08.2023 - 06.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Hotel Housekeeper
MGM Resorts
06.2008 - 10.2018
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
Education
High School Diploma -
Ho Chi Minh Vietnam
Trung Son 06-2001
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Memory retention
Languages
English
Native or Bilingual
Timeline
Restaurant Waiter
A Bagels Inc
06.2024 - Current
Restaurant Waiter
Vien Huong Restaurant
08.2023 - 06.2024
Hotel Housekeeper
MGM Resorts
06.2008 - 10.2018
High School Diploma -
Ho Chi Minh Vietnam
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