Kinisasha Walters
San Jose,CA
Summary
Professional, detail-oriented technical Project Manager motivated to drive projects from start to finish as part of a dynamic team. In addition to Project Management, solid experience with roles in development, implementation, training, documentation and Human Resources. Proven track record working for mid-sized agencies and small businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Remote Contact Center Representative
Walker Advertising
San Jose, CA
06.2023 - Current
- Manage over 50 inbound and outbound calls daily in a timely manner.
- Identify opportunities for driving sales and revenue of the company’s existing product suite and seize opportunities to upsell when appropriate.
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality.
- Provide online customer service through live chat support system.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Property Manager/Assistant Project Manager
GM Property Pro
Palm Beach, FL
08.2021 - Current
- Maintained operational facilities attractive to potential tenants of over 4 properties by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Establishes rental rates by surveying local rental rates and calculation overhead costs depreciation, taxes, and profit goals.
Remote Administrative Assistant Volunteer
Legal Advocacy & Education Commission
San Jose, CA
05.2023 - 10.2023
- Coordinated virtual onboarding processes for new hires, including training and onboarding procedures using Asana.
- Maintained databases to track and record customer data.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Transcribed and organized information to assist in preparing speeches, presentations and weekly meetings.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Human Resources Assistant Manager
Base One Technologies
New Rochelle, NY
12.2018 - 09.2019
- Directed and controlled various benefits programs including 401K, medical, dental and vision including the implementation of a Telehealth program for over 25 employees.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Organized and maintained personnel records and prepared HR documents, such as employment contracts and new hire guides by updating internal HR databases.
- Liaised with external partners, such as insurance vendors and clients from the companies the engineers were assigned to (for example Verizon, Leidos/ Lockheed Martin), to ensure legal compliance.
- Supervised and directed payroll operations in the biweekly processing of multi-state, and foreign payroll for over 25 employees and consultants using the Paychex system and QuickBooks.
- Ensured completion of new hire paperwork, transcribed new hire information into corresponding systems, and maintained employee attendance and timekeeping records.
- Administered health and welfare plans, including enrollments and terminations.
- Processed required documents through payroll and insurance providers to ensure accurate record keeping and proper deductions.
- Conducted new-employee orientations at headquarters and by phone and email to ensure employees gain an understanding of benefits plans and enrollment provisions.
- Oversaw and managed onboarding processes and programs for successful integration on new, transferred or promoted employees.
- Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers and monitored and updated PTO information.
Education
Project Management Certificate - Project Management
Monroe College
The Bronx, NY12.2018
BBA - Human Resources Management
Monroe College
The Bronx, NY04.2018
Certification
- Leveraging Virtual and Hybrid Teams for Improved Effectiveness: No Expiration Date
- People Analytics: No Expiration Date
- Time Management Fundamentals: No Expiration Date
- Hiring Practices – University of California, Irvine
- Google Project Management Certificate
- Human Resources: Payroll
Timeline
Remote Contact Center Representative
Walker Advertising
06.2023 - Current
Remote Administrative Assistant Volunteer
Legal Advocacy & Education Commission
05.2023 - 10.2023
Property Manager/Assistant Project Manager
GM Property Pro
08.2021 - Current
Human Resources Assistant Manager
Base One Technologies
12.2018 - 09.2019
Project Management Certificate - Project Management
Monroe College
BBA - Human Resources Management
Monroe College
- Leveraging Virtual and Hybrid Teams for Improved Effectiveness: No Expiration Date
- People Analytics: No Expiration Date
- Time Management Fundamentals: No Expiration Date
- Hiring Practices – University of California, Irvine
- Google Project Management Certificate
- Human Resources: Payroll
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