Summary
Overview
Work History
Education
Skills
Timeline
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Kinitra Lang

Farmington,AR

Summary

Proven leader with extensive experience at Walmart, adept in strategic thinking and problem-solving. Excelled in enhancing employee engagement and satisfaction, significantly improving onboarding processes and retention rates. Skilled in coaching, with a keen attention to detail, driving team performance and operational efficiency. Multi-tasking Team Leader well-known for executing successful, new associate initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.

Overview

26
26
years of professional experience

Work History

People Lead

Walmart
10.2019 - Current
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Discovered and resolved complex employee issues that affected management and business decisions.

Certified Pharmacy Technician

Walmart
08.2009 - 10.2019
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Coordinated verification and filling of more than 250 daily prescriptions in high-volume retail pharmacy environment.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Collected co-payments or full payments from customers.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.

Personnel Manager

Walmart
02.2003 - 08.2009
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Devised hiring and recruitment policies for 600-700 employee company.
  • Continuous training for store associates
  • Time and attendance record retention
  • Managing Terminations

Customer Service Manager

Walmart
02.2000 - 01.2003
  • Followed through with customer requests to resolve problems.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Cashier

Walmart
09.1998 - 02.2000
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Boynton High School
Boynton, OK

Skills

  • Strategic Thinking
  • Coaching abilities
  • Meeting facilitation
  • Team Supervision
  • Mentoring
  • Shift Scheduling
  • Documentation And Reporting
  • Work Planning
  • Overtime Management
  • Staff Training
  • People Management
  • Onboarding and Orientation
  • Attention to Detail
  • Problem-Solving
  • Issue Resolution

Timeline

People Lead

Walmart
10.2019 - Current

Certified Pharmacy Technician

Walmart
08.2009 - 10.2019

Personnel Manager

Walmart
02.2003 - 08.2009

Customer Service Manager

Walmart
02.2000 - 01.2003

Cashier

Walmart
09.1998 - 02.2000

High School Diploma -

Boynton High School

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Kinitra Lang