KINJAL PATEL
Gaithersburg,MD
Summary
Data Driven Business Leader, Highly Skilled, Proactive, Self-Motivated and experienced Project Manager/Data Analyst with organized, focused approach.
Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
16
16
years of professional experience
Work History
Director, Client Success Delivery
Brand Muscle
01.2021 - Current
- Enhance the client relationship through proactive and innovative project and people management and deliverable recommendations
- Oversee all aspects of successful delivery of contracted technical and creative projects
- These includes project planning, fact-finding, execution, timing, functionality, troubleshooting, quality, and cost
- Work closely with cross-functional departments to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams
- Recommend and act to direct the analysis and solutions of client issues and problems related to deliverables and services, in the best interest of both the client and Brandmuscle
- Serve as an escalation point for Client stakeholders related to deliverables, escalate any client-related issues to senior management, and keep them informed of the status of problems, significant plans, and meetings, as well as client organizational changes
- Oversee all aspects of the employee lifecycle of team members assigned to their accounts including the onboarding, training, and development, and administering reviews to the team
- Develop and recommend short-term and long-term objectives, strategies, and tactics for the Client Success Team
Manager, Analytics/Research Services
Personica Inc (Former Fishbowl, Inc)
01.2020 - 01.2021
- Lead ongoing operations of the successful research & competitor Price Analytics at Personica Inc - collecting, transforming and analyzing millions of records annually to provide custom reports for the restaurant industry
- Extensive expertise in managing the collection and reporting of a huge number of data sets that impact daily business decisions in Tableau
- Manage complex analytics and research projects through delivery
- Manage execution of projects all across the internal and external departments
- Able to analyze the data and able to communicate and cater for different types of client needs
- Constantly improve current processes, think about new Revenue streams
- Expert in Competitor Data Analytics and Competitor Price Research
- Provide support to VP Analytics Services as needed for team administration and budgeting
Associate Business Analyst/Project Manager
Fishbowl Inc
01.2017 - 01.2019
- Collaborate with the Delivery Partners in establishing project milestones to be completed by business analysts and data engineering team
- Monitor progress and communicate project status on a weekly basis; including identify critical timelines approaching, and flag issues to affected stakeholders
- Lead weekly status meetings between India and US counterparts for status updates and critical timelines
- Organize competitor price collection projects and other support to primary data collection team as needed
- Conduct business trend QA evaluation after initial data loads are set, and same for existing clients with data updates
- Manage data in Tableau to create standard reports on the client's business, on a periodic basis, making these available to respective delivery teams
Senior Operations Manager
Ami Healthcare Management
01.2013 - 01.2017
- Coordinated and supervised the billing of 5 physicians and third party collections
- Reduced the account's $1.7M accounts receivable to $600K in 6 months by implementing strategic tactics with the patients and insurance companies
- Improved revenue for most recent cardiovascular provider over 25% with the same patient load with extensive concentration on sending invoices within 24 hours time
- Coached and developed a team of employees, generating annual revenue of over $1M and addressing concerns of approximately 30,000 customers
- Managed several accounts on daily basis, ensuring reports are up to date and patient accounts are clear of balances
- Monitor revenue production by evaluating reports and recognize possible issues and ensure the issues are solved within time range of 48 hours
- Prepare monthly financial summary reports for old accounts and make collection calls to ensure proper payments were received
Assistant General Manager
Holiday Inn Express
01.2009 - 01.2017
- Manage accounts receivable and payable ensuring accuracy of revenue
- Increased revenues by 33% compared to 2014 by recommending and implementing brand change during renovation period to Intercontinental Hotel Group (IHG)
- Increased guest satisfaction by achieving near to perfect scores in the areas of breakfast, cleanliness and customer service
- Analyze monthly P&L with detailed critique to compare performance over a period of time and also the results helped provide information about our ability to generate profits by increasing revenue by reducing costs
- Managed overall budget of the hotel which included managing expenses, staff training and sales; resulted in 33% increase in revenues and minimal increase of 5% in expenses
- Collaborate with the department managers and counsel employees to create strong cooperative teams
- Establish confidence in current staff though meetings and one-on-one interactions
Senior Billing Specialist
Ami Healthcare Management
01.2009 - 01.2012
- Billing for Family Medicine, Ophthalmology, and Cardiology specialties
- Accurately apply payments to patient accounts
- Post and reconcile insurance and patient payments
- Research and resolve incorrect payments, EOB rejections, and other issues with outstanding accounts
- Insure accuracy of insurance claims
- Verify correct ICD-9 and CPT codes for a variety of specialties
- Set up new patient accounts, Assign ICD-9 to physicians diagnosis and insure correct level of service and various other CPT
- Retrieve Electronic Remittance Advice (ERA's)
- Send secondary claims upon processing of primary insurance
- Monthly processing of Patient statements
- Answer and resolve patient billing inquiries
- Follow up on Insurance and patient aging
- Re-submit insurance claims as necessary
- Knowledgeable in timely filing restrictions
Education
Master of Business Administration -
Robert H. Smith School of Business, University of Maryland
College Park, MD01.2017
Bachelor of Biological Sciences -
University of Maryland
College Park, MD01.2013
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Operations management
- Team management
- Project management
- Creativity and innovation
- Budget management
Studentambassador
Robert H Smith School of Business, 01/16, 12/19, Guiding prospective students around the campus., Attended Super Saturday events., Student blogger for the Business school website., Participation in student panels at the information sessions.
Additionalinformation - Softwareexperience
- GE centricity
- Medical Manager
- All scripts
- Amazing Charts
- Tableau
- MS Excel
- Visio
- JIRA
- Smart sheet
- Confluence
- Salesforce
Languages
English
Native or Bilingual
Gujarati
Full Professional
Hindi
Full Professional
Telugu
Professional Working
Timeline
Director, Client Success Delivery
Brand Muscle
01.2021 - Current
Manager, Analytics/Research Services
Personica Inc (Former Fishbowl, Inc)
01.2020 - 01.2021
Associate Business Analyst/Project Manager
Fishbowl Inc
01.2017 - 01.2019
Senior Operations Manager
Ami Healthcare Management
01.2013 - 01.2017
Assistant General Manager
Holiday Inn Express
01.2009 - 01.2017
Senior Billing Specialist
Ami Healthcare Management
01.2009 - 01.2012
Bachelor of Biological Sciences -
University of Maryland
Master of Business Administration -
Robert H. Smith School of Business, University of Maryland
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