Open To Work
KINJAL SHAH
Program Director
Houston,TX
Summary
- 18+ years leading enterprise IT delivery, AI governance, PMO execution, cloud modernization, data platforms, regulatory programs, and financial services technology initiatives
- $20M+ programs governed across C-suite stakeholders, vendors, technical teams, and business customers, with ownership of scope, delivery health, financial metrics, risks, and executive reporting
- 3 AI lifecycle frameworks built across data readiness, model development, risk controls, compliance, deployment oversight, and continuous performance monitoring
- Known for converting complex business and technical ambiguity into executive dashboards, delivery roadmaps, risk controls, operating models, and measurable business outcomes
Overview
19
19
years of professional experience
15
15
Certification
20
20
$M+ in enterprise programs governed
3
3
AI lifecycle and governance frameworks built
12
12
Concurrent enterprise programs led
10
10
Agile teams transformed
Work History
Director, AI & IT Program Delivery & Governance
IKONIC IT Solutions
Houston, TX
02.2024 - Current
- 40% reduction in manual processing by leading GenAI delivery programs that integrate AWS Bedrock, SageMaker, Lambda, and API Gateway into enterprise business workflows
- 35% improvement in portfolio visibility by building executive dashboards, program scorecards, governance models, and financial/technical KPI reporting
- Architect and operate enterprise AI governance frameworks spanning data readiness, model development, risk controls, compliance, deployment oversight, and performance monitoring
- Drive customer-facing AI governance, PMO consulting, staffing delivery, and software execution programs across executive sponsors, business customers, vendors, and technical teams
- Shape AI operating models and commercial delivery structures, including MSAs, SOWs, proposal discussions, scope alignment, service expectations, milestones, and compliance standards
- Resolve escalations, scope changes, customer requests, delivery variations, operational risks, and interdependent workstream issues while keeping executives advised of decisions and next steps
- Present program performance, technical risks, governance recommendations, funding priorities, and business solutions to C-suite and senior leadership stakeholders
- Build and scale Propel PMO AI governance consulting and The Agile Partners U.S. staffing model, including sourcing pipelines, sub-vendor networks, delivery frameworks, and client engagement processes
- Propel PMO | The Agile Partners
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
Senior IT Project Manager, BA
Guild Mortgage
San Diego, CA
02.2022 - 01.2024
- $20M+ M&A and platform integration program directed across system sunsetting, data migration, production readiness, business continuity, and multi-business-unit coordination with zero operational disruption
- Managed enterprise IT programs across ePMO, InfoSec, Corporate IT M&A, AI-driven automation, and analytics portfolios, owning scope, budget, execution strategy, stakeholder communication, and C-suite reporting
- Defined and delivered data platforms and ETL pipelines enabling AI / ML use cases, feature engineering, model readiness, downstream analytics, and compliance workflows for mortgage operations
- Led AI solution validation cycles covering data quality checks, model readiness reviews, integration testing, UAT, production deployment oversight, and audit-ready release controls
- Established governance dashboards and reporting frameworks to track program health, financial status, delivery performance, technical readiness, risks, and executive decision points
- Negotiated scope tradeoffs, timeline impacts, dependency risks, and resolution paths with business, security, operations, vendors, and executive sponsors
- Employed tools and methods to track progress throughout lifecycle of projects or initiatives.
- Distributed appropriate reports and held briefings to deliver feedback to leadership and stakeholders.
IT Project Manager & Business Systems Analyst Lead
PNC Financial Services / BBVA USA
Houston, TX
09.2015 - 12.2021
- 10-12 concurrent programs led across front office, middle office, back office, operations, market risk, regulatory reporting, trading systems, data pipelines, and customer-facing banking technology initiatives
- $2M+ Murex platform upgrade oversaw from planning through deployment, improving system performance by ~20% and strengthening risk reporting, operational controls, and compliance capabilities
- Delivered Dodd-Frank, CFTC, Unique Swap Identifier, collateral management, derivatives reporting, and related regulatory technology initiatives across technical, operational, and control requirements
- Supported BBVA-PNC M&A integration by directing system sunsetting, IT data migration, operational continuity, stakeholder communications, budget oversight, and executive-level governance
- Managed scope, change requests, delivery risks, financial tracking, SOW-related activities, executive reporting, technical performance metrics, and cross-functional issue resolution
- Used customer feedback and expectations to influence design of Front Office and Back Office systems.
- Provided leadership and guidance on development of project communication plans.
Business|Systems Analyst
Multiple
01.2008 - 09.2015
- Built the business analysis foundation for later PMO leadership across insurance, banking, mortgage, structured finance, financial technology, and customer-facing sales environments
- Created BRDs, functional specifications, use cases, workflows, data flow diagrams, process models, traceability documents, SQL / Oracle validations, VBA reporting, Crystal Reports outputs, UAT support, and compliance documentation
- BNY Mellon | Thomson Reuters | Bank of America | Best Buy
- Collected, defined and analyzed business requirements.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
Education
Certificate - Specialization - AI For Business Specialization
University of Pennsylvania
Philadelphia, PAExecutive Certificate - Project Leadership & Project Management
Cornell University
New York, NYExecutive MBA - Completed Coursework
Colorado State University
Master & Bachelor of Commerce - Business & Accounting - Accounting & Business
Gujarat University
Ahmedabad, IndiaSkills
- Program & Portfolio Leadership
- Enterprise PMO Governance
- AI Governance & Model Lifecycle
- GenAI Delivery
- Cloud Modernization
- Financial Services Technology
- Regulatory & Compliance Delivery
- M&A Integration
- Data Platforms
- ETL & Analytics
- Agile Transformation
- Executive Dashboards & KPIs
- Vendor / MSA / SOW Management
- Risk, Issue & Dependency Management
- Staffing & Delivery Operations
- Customer-facing Program Management
Certification
- AI for Business Specialization - University of Pennsylvania Wharton
- Generative AI for Program & Project Managers - IBM
- Program Manager Specialization - IBM
- IT Program Manager Specialization - Microsoft
- Cybersecurity Specialization - Google
- AWS Fundamentals - Amazon Web Services
- CSM
- CSPO
- Master Project Manager (MPM)
- Lean Six Sigma Black Belt & Green Belt
Technology And Tools
- AWS: SageMaker, Bedrock, Lambda, API Gateway, S3
- Jira
- Confluence
- Workfront
- ClickUp
- Monday.com
- Python
- SQL
- VBA
- Oracle
- Power BI
- SharePoint
- MS Visio
- Crystal Reports
- MLOps
- CI/CD
- DevOps pipelines
- Murex
- Calypso
- SAFe
- Scrum
- Kanban
- ETL
- Data Modeling
- Financial Analytics Platforms
Accomplishments
KEY ACHIEVEMENTS
• Governed and delivered enterprise technology, AI, cloud, data, regulatory, and M&A programs valued at more than $20M across financial services and enterprise environments.
• Reduced manual processing by approximately 40% by leading GenAI-enabled workflow automation using AWS Bedrock, SageMaker, Lambda, and API Gateway.
• Improved portfolio visibility by approximately 35% through executive dashboards, program scorecards, financial reporting, governance frameworks, and delivery-performance metrics.
• Built three enterprise AI lifecycle and governance frameworks covering data readiness, model development, risk management, regulatory compliance, deployment oversight, and continuous performance monitoring.
• Directed a $20M+ M&A and platform integration program involving system sunsetting, data migration, production readiness, business continuity, and cross-functional coordination with zero operational disruption.
• Led 10–12 concurrent technology and regulatory programs across front-, middle-, and back-office operations, market risk, data platforms, trading systems, and customer-facing banking solutions.
• Transformed seven or more Agile teams and improved delivery predictability by approximately 25% through stronger governance, planning discipline, dependency management, reporting cadence, and accountability.
• Oversaw a $2M+ Murex platform upgrade from planning through deployment, improving platform performance by approximately 20% while strengthening operational controls, risk reporting, and compliance capabilities.
• Delivered major regulatory technology initiatives supporting Dodd-Frank, CFTC reporting, Unique Swap Identifier requirements, derivatives reporting, collateral management, and audit-ready controls.
• Established and scaled AI governance consulting, PMO delivery, software execution, staffing operations, sourcing pipelines, sub-vendor partnerships, and customer engagement frameworks.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director, AI & IT Program Delivery & Governance
IKONIC IT Solutions
02.2024 - Current
Senior IT Project Manager, BA
Guild Mortgage
02.2022 - 01.2024
IT Project Manager & Business Systems Analyst Lead
PNC Financial Services / BBVA USA
09.2015 - 12.2021
Business|Systems Analyst
Multiple
01.2008 - 09.2015
Executive MBA - Completed Coursework
Colorado State University
Certificate - Specialization - AI For Business Specialization
University of Pennsylvania
Executive Certificate - Project Leadership & Project Management
Cornell University
Master & Bachelor of Commerce - Business & Accounting - Accounting & Business
Gujarat University